Client Service Consultant

6 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Client Service Consultant

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- This role will be best suited to a senior consultant, who is looking for a new challenge, assisting direct clients as well offering support to Snr VIP Consultants.
- You will work closely with the VIP Consultants, Team Leaders, and Operations Travel Manager to deliver excellent and efficient customer service.
- You will be responsible for assisting VIP Consultants with processing, new domestic reservations, contacting suppliers, working on existing bookings made as well as assisting with new reservations.
- Must be comfortable to be able to book all travel related services, like accommodation either online & on
- Galileo, flights, transfers, car hire and assistance with visa inquiries. To assist providing clients info on health requirements to travel to a specific destination.
- You will have a strong understanding of complex routings as well as strong fares knowledge and experience.
- You will have excellent and proven experience in working on Galileo (SmartPoint).
- Must have the knowledge to create leisure itineraries and travel experiences.
- Must be able to obtain travel related information like visa info, covid requirements and health requirements to consult with clients.
- Matric Certificate or equivalent
- Related Travel qualification or Travel Diploma
- Minimum 8 years working experience as a travel consultant.
- Extensive knowledge and proficiency in Galileo SmartPoint
- Extensive domestic and international fares & ticketing experience
- Extensive understanding of the Travel Industry.
- Extensive knowledge in leisure travel.
- Quality Control Management and being able to take requests/tasks and action on specific request from VIP consultants.

Personal Attributes
- Tech Savvy with confidence in using multiple systems.
- Process driven and strong ethics.
- Able to work under pressure and meet deadlines.
- Great communication skills.
- Self-motivated and shows initiative.
- Self-starter who works well in a team
- Able to work responsibly when unsupervised.
- Must be flexible to work overtime when requested.
- Collaborates well with other departments Ability to actively listen and extract relevant, key information.
- Passion for learning and ensuring your client's needs are satisfied.
- Able to take direction, as well as motivate own choices.
- Must have great problem-solving skills.

You will have access to:

- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.

We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Job Details

Application Closing Date

06/05/24

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