Ts Client Service Manager

4 months ago

Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the end-to-end product, channels and solutions life cycle in line with Nedbank's client service strategy. Facilitate all aspects of enablement and servicing for TS CIB clients to ensure the successful implementation and usage by the client of the products, channels and solutions.**Responsibilities**:
**Financial**:
Increase business revenue by identifying opportunities to expand existing business or generate new business through interacting with clients.
Provide further service offerings, beyond the current product suite to grow the client base and product utilisation across Nedbank.
Constantly look to identify efficiency improvements by reviewing and adapting the quality of client servicing support processes.**Customer**:
Understand the assigned sector client needs, touchpoints and trends to provide a world class support service.
Align and adapt business processes to deliver best practice customer experiences through consultation and collaboration with business stakeholders.
Ensure service standards are adhered to and that clients are retained through daily and ongoing communications.
Drive client satisfaction through effective first call resolution and evaluate client feedback using the information to make the necessary changes to ensure a world class support service is provided.
Take responsibility for daily client service management and support the transactional banking value proposition while ensuring client satisfaction and ultimately achieve overall business objectives and deliver solutions for our clients in line with Nedbank business strategy.
Act as trusted partner to achieve better customer service and business results by exceeding service level requirements.
Interrogate clients' own business processes by physically walking through their business processes to identify gaps.
Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
Ensure that escalated queries are accompanied with adequate information (i.e. screenshots, time stamps, etc.) obtained from remote sessions held (where relevant) and that the correct DTs and FAQs were referenced to attempt assistance.
Assist clients with both onboarding and enablement digital self-service recommendations to drive the Digital First strategy of Nedbank thereby enhancing the client’s online experience.**Stakeholder Management**:
Collaborate and build effective networks across Nedbank to address the client need.
Manage relationships with clients, service providers and internal stakeholders.
Support TS Sales in all escalated admin-related issues.
Maintain sector based networks.
Collaborate with business partners by sharing expert knowledge and information obtained from client engagements.
Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs and client expectations.**People**:
Teamwork and collaboration - Building relationships with TS Service Support Specialists and Client Service Support Specialists.
Make decisions and recommend tailored solutions to specific problems.
Challenge the status quo to drive continuous improvement.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- B Com degree in business management will be advantageous.- Preferred Experience- y
5-10 years client service experience and 5-10 years experience in a similar industry.**Technical / Professional Knowledge**
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Organisational behaviour theory
- Principles of project management
- Stakeholder management
- Behavioural Competencies- Aligning Performance for Success
- Building Partnerships
- Decision Making
- Broadening Business Value
- Building partnerships
- Guiding Sales Opportunities

**Preference will be given to individuals from underrepresented groups.**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

  • Client Service Manager

    4 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the end-to-end product, channels and solutions life...

  • Client Service Support Specialist

    7 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client...

  • Head Client Service Management

    3 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the end-to-end product, channels, and solutions life...

  • Client Support Specialist

    4 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client...

  • Associate Ts Sales

    7 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - Drive client value creation by supporting the principal bankers in a holistic manner through overall client CVP management in line with cluster goals whilst ensuring effective client engagements and output delivery**Responsibilities**: - Execute on the transactional services P&L by growing number of clients and increasing market share to...

  • Associate Ts Sales

    7 months ago

    Johannesburg, South Africa Nedbank Full time

    Leadership Pipeline- Manage Self: Professional **Job Purpose** - Drive client value creation by supporting the principal bankers in a holistic manner through overall client CVP management in line with cluster goals whilst ensuring effective client engagements and output delivery.**Responsibilities**: - Execute on the transactional services P&L by growing...

  • Associate: Ts Sales

    3 months ago

    Johannesburg, South Africa Nedbank Full time

    Leadership Pipeline- Manage Self: Professional **Job Purpose** - Drive client value creation by supporting the principal bankers in a holistic manner through overall client CVP management in line with cluster goals whilst ensuring effective client engagements and output delivery.**Responsibilities**: - Execute on the transactional services P&L by growing...

  • TS Implementation Engineer

    2 months ago

    Johannesburg, South Africa NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • TS Implementation Engineer

    6 months ago

    Johannesburg, South Africa NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Product Sales Expert: Domestic Payments

    4 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - Drive client value creation by supporting the Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring. **Responsibilities**: **Financial**: - Drive financial objectives through...

  • Client Service Manager

    4 weeks ago

    Johannesburg, South Africa TMF Group Full time

    About TMF Group TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and...

  • Client Service Manager

    7 months ago

    Johannesburg, South Africa Rocket Creative Design & Display Full time

    Rocket Creative Design & Display is powered by its successful client service team, and we're on the hunt for a qualified client service manager to drive sales and growth. You will be responsible for taking charge of a small, experienced team and, with management, formulating and implementing strategies. You will need a formidable understanding of all client...

  • Client relationship Manager – South Africa

    7 months ago

    Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...

  • Client Services Manager

    7 months ago

    Johannesburg, South Africa Smith Garb Full time

    Gauteng, JHB - Northern Suburbs - R540 000 Annually Cost To Company (Negotiable) Investment concern, based in the north of Johannesburg, is looking for a Client Services Manager to join their team. This is a hybrid role within a lovely company. **Qualifications and Experience**: - Matric **essential**: - BCom Business/ Administration/ Marketing/ Finance/...

  • Managed Services Operations Manager

    7 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Services Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dananda Talent Full time

    About UsDananda Talent is a leading provider of IT, PABX, and telecommunication solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.Job DescriptionWe are seeking a highly skilled Client Services Manager to join our team. In this role, you will be responsible for developing and...

  • Country Payments’ Product Expansion

    7 months ago

    Johannesburg, South Africa JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Summary** The Central, Eastern Europe, Middle East and Africa (CEEMEA) Country Product Management Team forms part of the EMEA Payments & Commerce Solutions team and is responsible for product strategy, development and commercialization of the end to end Treasury Services (TS) solutions that J.P. Morgan delivers to all clients across...

  • Client Services Manager Woodmead

    8 months ago

    Johannesburg, South Africa The Recruitment Council Full time

    Are you a dynamic individual with a passion for client satisfaction and financial services? Our client has an amazing opportunity just for you! Join a leading Financial Services company as a Client Services Manager, where you'll play a pivotal role in ensuring exceptional service delivery to our client's valued clientele. Duties and Responsibilities: -...

  • Senior Associate: Pricing

    6 months ago

    Johannesburg, South Africa Nedbank Full time

    Leadership Pipeline- Manage Self: Professional **Job Purpose** - To execute the overall client pricing strategy through governance and pricing support. Delivery of the end-to-end pricing requirements for Transctional Services whilst driving for profit maximisation, deal wins and deal commitment tracking.**Responsibilities**: **Function specific**: - Ensure...

  • Client Service Relationship Manager

    2 months ago

    Johannesburg, Gauteng, South Africa NielsenIQ Full time

    Job DescriptionAs a Client Service Relationship Manager, you will be responsible for managing a selection of manufacturer client relationships across South African clients. The role requires delivering on commercial agreements in place with our manufacturer clients, managing day-to-day relationships with key client stakeholders, and presenting data to key...