Client Service Advisor
7 months ago
Posting Description:
**Client Service Advisor - Aon Global Client Network**:
Do you have experience supporting a team that deals with multinational/global clients? Ready for the next move in your career? Read on
Aon South Africa is recruiting a Client Service Advisor in our AGCN department based, on a hybrid basis, from our offices in Sandton. The role of the Client Service Advisor (AGCN) is to work closely with Client Manager/ Business Unit Head or Strategic Account Manager to retain and service existing and prospective clients.
**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**What the day will look like**:
Responsible for being the primary point of contact for clients.
Contributes to and provides input into the entire client lifecycle, including renewals, endorsements and/or cancellations.
Works with Client Manager/ Business Unit Head or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all client servicing administrative/transactional activities.
Provides clients with renewal notices and reminders.
Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers.
Communicates with insurers on any discounts, following requests from clients.
Manages and facilitates the cancellation process and creates the necessary documentation.
Fulfills the primary point of contact for clients by providing services and resolving queries.
Assists in the day to day running of clients’ risk and insurance programmes, producing and checking documentation where required.
Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists).
Contributes to all client planning meetings and attends and contributes to internal and external client meetings
Responsible for credit control.
**How this opportunity is different**:
This is an excellent development opportunity for a polished, proactive and credible insurance professional to enhance their client-management and technical capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.
Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business - in South Africa and throughout our connected global networks.
**Skills and experience that will lead to success**:
**Qualifications.**
- A minimum of Grade 12 or equivalent
- A Bachelor’s degree is preferable
- Must be registered as a representative with the FSB in terms of the FAIS Act
- Must be registered as a licentiate with the IISA
**Knowledge.**
- Excellent knowledge of policy wordings.
- A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous.
- An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
- Computer literacy with advanced know-how in MS Word and Excel.
**Skills and Attributes.**
- Advanced analytical, technical and problem-solving skills and abilities.
- Ability to communicate effectively
- Good interpersonal and organizational skills.
- Ability to work effectively in and with teams.
**Experience.**
- Have a minimum of 2 - 5 years’ experience in a similar or related role
- Must have proven experience in dealing with Multinational clients
**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
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