Advanced Client Service Agent

2 weeks ago


Randburg, Gauteng, South Africa FirstRand Full time
Job Description

To ensure client and product retention by providing pre
- and after-sales service across the entire value chain for multiple channels and brands in a contact centre environment, whilst complying with strict regulations

  • Contribute to cost efficiencies through responsible utilisation of work related resources
  • Contribute to teamwork and inclusivity within own team
  • Identify and utilise opportunities to assess and improve own performance
  • Uses technical knowhow to identify, solve and escalate problems
  • Handles the pre
- and after-sales process for multiple channels and brands to ensure client retention

  • Ensure operational excellence through the delivery of work processes according to defined quality standards
  • Provides exceptional customer service when interacting with internal and external customers
  • Delivers customer service through adherence to quality service standards
Job Details

Application Closing Date

01/06/24

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