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Client Service Consultant
4 weeks ago
Job Description
Hello Future Client Service Consultant (12 Months contract)
Please note that this is a 12 Months’ Fixed Term Contract role.
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Ensure all communications with clients are professional, resulting in compliments
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system
- Have a Grade 12 or relevant tertiary qualification
- Have 2 years’ Customer Care/ Call Centre environment experience
- Have experience of dealing with high level customer queries in a Customer Care environment
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Sales driven
- Thrive in a collaborative environment
- Client-centric
Job Details
Application Closing Date
15/06/24
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