Administrator: Service Desk

4 weeks ago


Randburg, South Africa Titan Centre of Excellence Full time

**KEY PERFORMANCE AREAS**

**1. Provide Support to Stakeholders**

1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat;
1.2. Follow up with clients on the logged queries;
1.3. Setup and prepare boardroom equipment for meetings;
1.4. Maintain a high degree of customer service for all support queries and adhere to all service management principles;
1.5. Provide administration support to the unit.

**2. Service Desk Administration**

2.1. Maintain a log of any software or hardware problems detected;
2.2. Support users in the use of computer equipment by providing necessary training and advice;
2.3. Unlock user accounts and reset passwords;
2.4. Make follow-ups on unresolved queries and update the user regularly;
2.5. Do basic hardware and software support;
2.6. Assist with setting up of hardware and maintain the asset register;
2.7. Report hardware repairs to service providers and make follow-ups on the statuses;
2.8. Assist with booking travel and providing meeting services;
2.9. Create payment requisitions and process invoices for all contracted service providers;
2.10. Administer the procurement of goods and services for the unit.

**MINIMUM REQUIREMENTS**

**1. Experience and Qualification**
- M+3 qualification in in Information Technology/Computer Science;
- Minimum 2 years’ experience in Information Technology environment;
- Certification in A+ and N+ is an added advantage;
- ITSM Certification would be an advantage.

**2. Knowledge of**:

- Problem solving telephonically;
- Hardware and software installation and diagnosis;
- End User Computing services and related LAN Infrastructures Services;
- Microsoft Active Directory; Microsoft Exchange; Microsoft Outlook and Microsoft 365;
- Office administration support;
- Remote Support tools;
- IT Service Management;
- VOIP Telephony support;
- Customer oriented and service focus.

**3. Skills**
- Networking and computing skills;
- Time management skill;
- Excellent Communication Skills;
- Good telephone etiquettes.

**Job Type**: Temporary
Contract length: 6 months

**Experience**:

- IT work: 2 years (preferred)

License/Certification:

- M+3 qualification in IT/Computer Science (preferred)



  • Randburg, Gauteng, South Africa Titan Centre of Excellence Full time

    KEY PERFORMANCE AREAS1. Provide Support to Stakeholders1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat;1.2. Follow up with clients on the logged queries;1.3. Setup and prepare boardroom equipment for meetings;1.4. Maintain a high degree of customer service for all support queries and...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001049 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Helpdesk and Technical Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: TRACKER requires the services of an IT Service Desk Supervisor based in the Technology...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001035 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Others: IT and Telecommunication**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: TRACKER requires the services of a Service Desk Technician based in the Technology...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001035Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Others: IT and TelecommunicationLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:TRACKER requires the services of a Service Desk Technician based in the Technology Department in our Johannesburg Head Office. The...


  • Randburg, South Africa IOCO Full time

    Are you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance.   What...


  • Randburg, South Africa IOCO Full time

    Are you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance. What...


  • Randburg, Gauteng, South Africa Business Processing Outsourcing Full time

    Minimum Requirements12 months technical experience within a call centre environmentValid matricA+ & N+ will be advantageousAbility to work shift hoursAble to start immediatelyAssisting customers with catch and dispatch of callsProvide excellent customer service regarding calls logged and despatching IT calls to relevant departmentMust be credit clearJob...


  • Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    IT Service Desk Supervisor - AA/EE - Randburg Minimum requirements: - IT or related Diploma - Matric | Grade 12 - Minimum 5 years’ experience in a Tier 2 service desk role - Minimum 3 years’ experiecen in supervisory position - Required: ITIL 4 Foundation | MS AZ Fundamentals | MS AZ 104 Admin - Preferred: A+, N+, MS Desktop Analytics - Willingness to...


  • Randburg, South Africa RJPersonnel Full time

    2years - Greet guests and provide them with superb customer service. - Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. - Answer all client questions and incoming calls. - Redirect phone calls to the appropriate department and take down messages. - Accept all letters and packages, and...


  • Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future IT Help Desk TechnicianWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...


  • Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Help Desk Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...


  • Randburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems and train usersexperience and...


  • Randburg, South Africa Asante Recruitment Services Full time

    **REPORTING TO: Risk and Compliance Manager** **TYPE: Permanent** **LOCATION: Johannesburg, South Africa** **Overview**: Responsible for all administrative and support related activities relating to IT infrastructure as well as facility / building support services. **Desired qualifications and experience**: Grade 12 plus IT related tertiary certificate...


  • Randburg, Gauteng, South Africa CAR SERVICE CITY Full time

    A company, specialising in the service and repairs of vehicles, is looking for a friendly front of house Administrator.Duties: (including but not limited to the below) Arrange bookings Processing Invoices Make payments and cash weekly wages Filing Manage petty cash Capture supplier invoices Stock take Communicate with clients Record of parts Data capturing...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001076 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: *** **Contribute to and influence**: - o IT...


  • Randburg, South Africa Educor Full time

    **Student Support Service Consultant (JB4134)** **Randburg** **Market Related** Permanent Provide excellent, proactive, and prompt student-focused service to all students in all faculties that includes administrative support and assistance. This includes but not limited to expediently assisting students with their administrative - related enquiries through...


  • Randburg, Gauteng, South Africa Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Randburg, South Africa Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Service Administrator

    4 weeks ago


    Randburg, South Africa McCarthy Consulting Full time

    **QUALIFICATIONS / EXPERIENCE/REQUIREMENTS** - Matric/Grade 12. - Experience in a similar administration position will be an added advantage. - At least 3-5 years’ work experience in general office duties is required. - A valid driver’s licence required. - A clear criminal record **KEY OUTPUTS** - Costing & compiling of quotations & following up on sent...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001076Listing status: OnlinePosition summary:Industry:IT & InternetJob category:IT-ManagementLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description:KEY DUTIES AND RESPONSIBILITES:***Contribute to and influence: o IT Infrastructure Strategy- o IT Infrastructure Investment...