Administrator: Service Desk
2 weeks ago
KEY PERFORMANCE AREAS
1. Provide Support to Stakeholders
1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat;
1.2. Follow up with clients on the logged queries;
1.3. Setup and prepare boardroom equipment for meetings;
1.4. Maintain a high degree of customer service for all support queries and adhere to all service management principles;
1.5. Provide administration support to the unit.
2. Service Desk Administration
2.1. Maintain a log of any software or hardware problems detected;
2.2. Support users in the use of computer equipment by providing necessary training and advice;
2.3. Unlock user accounts and reset passwords;
2.4. Make follow-ups on unresolved queries and update the user regularly;
2.5. Do basic hardware and software support;
2.6. Assist with setting up of hardware and maintain the asset register;
2.7. Report hardware repairs to service providers and make follow-ups on the statuses;
2.8. Assist with booking travel and providing meeting services;
2.9. Create payment requisitions and process invoices for all contracted service providers;
2.10. Administer the procurement of goods and services for the unit.
MINIMUM REQUIREMENTS
1. Experience and Qualification
- M+3 qualification in in Information Technology/Computer Science;
- Minimum 2 years' experience in Information Technology environment;
- Certification in A+ and N+ is an added advantage;
- ITSM Certification would be an advantage.
2.
Knowledge of:
- Problem solving telephonically;
- Hardware and software installation and diagnosis;
- End User Computing services and related LAN Infrastructures Services;
- Microsoft Active Directory; Microsoft Exchange; Microsoft Outlook and Microsoft 365;
- Office administration support;
- Remote Support tools;
- IT Service Management;
- VOIP Telephony support;
- Customer oriented and service focus.
3. Skills
- Networking and computing skills;
- Time management skill;
- Excellent Communication Skills;
- Good telephone etiquettes.
Job Type:
Temporary
Contract length: 6 months
Experience:
- IT work: 2 years (preferred)
License/Certification:
- M+3 qualification in IT/Computer Science (preferred)
-
Service Desk Technician
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001035Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Others: IT and TelecommunicationLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:TRACKER requires the services of a Service Desk Technician based in the Technology Department in our Johannesburg Head Office. The...
-
Service Desk Consultant
2 weeks ago
Randburg, Gauteng, South Africa Business Processing Outsourcing Full timeMinimum Requirements12 months technical experience within a call centre environmentValid matricA+ & N+ will be advantageousAbility to work shift hoursAble to start immediatelyAssisting customers with catch and dispatch of callsProvide excellent customer service regarding calls logged and despatching IT calls to relevant departmentMust be credit clearJob...
-
IT Help Desk Technician
2 weeks ago
Randburg, Gauteng, South Africa FirstRand Full timeJob DescriptionHello Future IT Help Desk TechnicianWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...
-
IT Help Desk Technician D
2 weeks ago
Randburg, Gauteng, South Africa FirstRand Full timeAbout us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems and train usersexperience and...
-
Workshop Administrator
2 weeks ago
Randburg, Gauteng, South Africa CAR SERVICE CITY Full timeA company, specialising in the service and repairs of vehicles, is looking for a friendly front of house Administrator.Duties: (including but not limited to the below) Arrange bookings Processing Invoices Make payments and cash weekly wages Filing Manage petty cash Capture supplier invoices Stock take Communicate with clients Record of parts Data capturing...
-
Analyst, IT Service Desk
2 weeks ago
Randburg, Gauteng, South Africa Baxter Full timeThis is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Manager: IT Service Delivery
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001076Listing status: OnlinePosition summary:Industry:IT & InternetJob category:IT-ManagementLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description:KEY DUTIES AND RESPONSIBILITES:***Contribute to and influence: o IT Infrastructure Strategy- o IT Infrastructure Investment...
-
Service Administrator
2 weeks ago
Randburg, Gauteng, South Africa McCarthy Consulting Full timeQUALIFICATIONS / EXPERIENCE/REQUIREMENTS Matric/Grade 1 Experience in a similar administration position will be an added advantage. At least 35 years' work experience in general office duties is required. A valid driver's licence required. A clear criminal recordKEY OUTPUTS Costing & compiling of quotations & following up on sent quotations. Receiving,...
-
Service Administrator
2 weeks ago
Randburg, Gauteng, South Africa McCarthy Consulting Full timeService Administrator**:- **R15 000 CTC RandburgPermWell established entity seeking YOUNG energetic applicant with - 5 years expwithin the following:AFRIKAANS first language & English a mustArranging accommodation & payments thereof for Field TechniciansCosting & compiling of quotations & following up on sent quotations.Receiving, saving & processing of...
-
Customer Service Administrator
2 weeks ago
Randburg, Gauteng, South Africa M&M Staffing Solutions Full timePURPOSESupport the customer service department of client and/or clients by, amongst others, receiving, managing, and distributing queries to the correct recipient.KEY RESPONSIBILITIES Receiving, managing, and distributing the correspondence and communications received from clients. All administrative and data capturing tasks relating to the above....
-
Office Administrator
2 weeks ago
Randburg, Gauteng, South Africa Medlock (Pty) ltd Full timeMain purposeResponsibilities and Duties of Office Admin Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc. for the upper management Support budgeting and bookkeeping procedures...
-
Fiduciary Services Administrator
2 weeks ago
Randburg, Gauteng, South Africa Finding Personnel Full timeREF NUMBER:FP029:STATUS: VERY URGENT / OPEN FOR APPLICATIONSPLEASE TAKE NOTE A copy of your CV Copy of your ID, Copy of valid drivers license All qualifications (Matric and Tertiary Qualifications) A clear and recent head and shoulders image of yourselfCV must include the following or will not be processed:Full CV (FULL name and what you are known as)...
-
Client Services Administrator
2 weeks ago
Randburg, Gauteng, South Africa KBC Health and Safety Full timePurpose of the position: To assist Client's in securing the correct KBC Training Course for their needs. Scheduling and Processing Booking Enquiries in advance to enable efficient management of Training Resources throughout the Company. To promote a positive image of KBC as the first point of client contactMain Responsibilities: Provide information to...
-
Service Administrator
2 weeks ago
Randburg, Gauteng, South Africa Tryon Consultancy Full timeCosting & compiling of quotations & following up on sent quotations. Receiving, saving & processing of Orders. Following up on Outstanding Orders. Assisting with the scheduling of the work. Costing of DWCs & processing for Invoicing. Processing of Proformas & Payment requests for COD clients. Submitting Invoices to clients & requesting signed documentation...
-
Medical Administrator
2 weeks ago
Randburg, Gauteng, South Africa Meridian Medical Assistance (Pty) Ltd Full timeMedical AdministratorObjectivesFulfill and handle case assistance and the associated administrative requirements and have an extremely high commitment to quality customer care and service.Possess the willingness and ability to follow a high standard of administrative procedures and the ability to complete cases to the final steps with the necessary customer...
-
Service Administrator
2 weeks ago
Randburg, Gauteng, South Africa Hach Full timeDANAHERDanaher Corporation is an ~$20 billion company that designs, manufactures, and markets products and services with strong brand names, proprietary technologies and major market positions. Driven by strong core values and a foundation provided by the Danaher Business System, Danaher's associates are pursuing a focused strategy aimed at creating a...
-
Administrator
2 weeks ago
Randburg, Gauteng, South Africa Jackal Creek Golf Estate Full timeProvide quick and accurate administrative support, to enable the client service area to deliver a professional service.Duties:Excellent interpersonal communication and client skills.Ability to commute/relocate: Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)Experience: Administrative office procedures, practices...
-
Application Support Analyst
2 weeks ago
Randburg, Gauteng, South Africa HR Genie Full timeOur Client a Global Tech firm is seeking an Application Support Analyst to join their team in Randburg on a contract basis. They offer stability, growth, Competitive rates and a great working environment.Requirements: Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH Resolve incidents, problems, service requests...
-
Administrator
2 weeks ago
Randburg, Gauteng, South Africa FirstRand Bank Limited Full timeDescription Provide efficient and effective administration support to ensure the smooth running of a functional area. Manage costs / expenses within approved budget to achieve cost efficiencies. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members. ...
-
Administrator
2 weeks ago
Randburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo provide efficient and effective administration support to ensure the smooth running of a functional area Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Resolve all customer queries...