Administrator: Service Desk

2 weeks ago


Randburg, Gauteng, South Africa Titan Centre of Excellence Full time

KEY PERFORMANCE AREAS

1. Provide Support to Stakeholders
1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat;
1.2. Follow up with clients on the logged queries;
1.3. Setup and prepare boardroom equipment for meetings;
1.4. Maintain a high degree of customer service for all support queries and adhere to all service management principles;
1.5. Provide administration support to the unit.

2. Service Desk Administration
2.1. Maintain a log of any software or hardware problems detected;
2.2. Support users in the use of computer equipment by providing necessary training and advice;
2.3. Unlock user accounts and reset passwords;
2.4. Make follow-ups on unresolved queries and update the user regularly;
2.5. Do basic hardware and software support;
2.6. Assist with setting up of hardware and maintain the asset register;
2.7. Report hardware repairs to service providers and make follow-ups on the statuses;
2.8. Assist with booking travel and providing meeting services;
2.9. Create payment requisitions and process invoices for all contracted service providers;
2.10. Administer the procurement of goods and services for the unit.

MINIMUM REQUIREMENTS

1. Experience and Qualification

  • M+3 qualification in in Information Technology/Computer Science;
  • Minimum 2 years' experience in Information Technology environment;
  • Certification in A+ and N+ is an added advantage;
  • ITSM Certification would be an advantage.

2.

Knowledge of:


  • Problem solving telephonically;
  • Hardware and software installation and diagnosis;
  • End User Computing services and related LAN Infrastructures Services;
  • Microsoft Active Directory; Microsoft Exchange; Microsoft Outlook and Microsoft 365;
  • Office administration support;
  • Remote Support tools;
  • IT Service Management;
  • VOIP Telephony support;
  • Customer oriented and service focus.

3. Skills

  • Networking and computing skills;
  • Time management skill;
  • Excellent Communication Skills;
  • Good telephone etiquettes.

Job Type:
Temporary

Contract length: 6 months

Experience:

  • IT work: 2 years (preferred)

License/Certification:

  • M+3 qualification in IT/Computer Science (preferred)


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