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Customer Service Administrator
2 weeks ago
PURPOSE
Support the customer service department of client and/or clients by, amongst others, receiving, managing, and distributing queries to the correct recipient.
KEY RESPONSIBILITIES
- Receiving, managing, and distributing the correspondence and communications received from clients.
- All administrative and data capturing tasks relating to the above.
- Maintaining a consistently high level of service.
- Understanding the SLA and consistently achieving minimum metrics.
- Adhering to the Company's policies and processes.
- Understanding the Company's culture and behaving in a manner that reflects the culture.
COMPETENCY PROFILE
- Able to work cooperatively with others on a team.
- Supports change to improve to company's effectiveness.
- Takes responsibility for own performance.
- Expresses oneself clearly in interactions with others.
- Can plan and deliver written communications that make an impact on efficiencies and turnaround times.
- Delivers top class customer service.
- Focusses on exceeding the minimum SLA metrics.
- Attention to detail ensures that one's own work is complete and accurate.
- Can function effectively when under stress.
EXPERIENCE
- Good typing skills.
- Prior administration experience would be an advantage.
QUALIFICATIONS
- Minimum Grade 12 Certificate
Job Types:
Full-time, Permanent
Salary:
R6, R8,000.00 per month
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you proficient in CRM Systems?
Education:
- High School (matric) (required)
Experience:
- Customer service (required)
- Administration (required)
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