Customer Service Administrator

2 weeks ago


Randburg, Gauteng, South Africa M&M Staffing Solutions Full time

PURPOSE


Support the customer service department of client and/or clients by, amongst others, receiving, managing, and distributing queries to the correct recipient.


KEY RESPONSIBILITIES

  • Receiving, managing, and distributing the correspondence and communications received from clients.
  • All administrative and data capturing tasks relating to the above.
  • Maintaining a consistently high level of service.
  • Understanding the SLA and consistently achieving minimum metrics.
  • Adhering to the Company's policies and processes.
  • Understanding the Company's culture and behaving in a manner that reflects the culture.

COMPETENCY PROFILE

  • Able to work cooperatively with others on a team.
  • Supports change to improve to company's effectiveness.
  • Takes responsibility for own performance.
  • Expresses oneself clearly in interactions with others.
  • Can plan and deliver written communications that make an impact on efficiencies and turnaround times.
  • Delivers top class customer service.
  • Focusses on exceeding the minimum SLA metrics.
  • Attention to detail ensures that one's own work is complete and accurate.
  • Can function effectively when under stress.

EXPERIENCE

  • Good typing skills.
  • Prior administration experience would be an advantage.

QUALIFICATIONS

  • Minimum Grade 12 Certificate

Job Types:
Full-time, Permanent

Salary:
R6, R8,000.00 per month

Ability to commute/relocate:

  • Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you proficient in CRM Systems?

Education:

  • High School (matric) (required)

Experience:

  • Customer service (required)
  • Administration (required)


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