Client Service Representative

2 weeks ago


Randburg, Gauteng, South Africa FirstRand Full time
Job Description


To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.


  • Achieve net profit growth for business
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Manage the growth of active customer Account Base to increase client base
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships
  • Contact prospective clients and sell appropriate banking products in order to achieve sales targets
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Enter all Qualified leads into the sales pipeline and maintain on a daily basis
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Provide accurate and reliable sales and service statistics.
  • Manage own development to increase own competencies
  • Deliver individual results through personal effort and skill.
  • Build and maintain strong relationships with our internal and external stakeholders
Job Details

Application Closing Date

27/02/24

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