Advanced Client Service Agent

6 months ago


Randburg, South Africa FirstRand Full time

Job Description

To ensure client and product retention by providing pre
- and after-sales service across the entire value chain for multiple channels and brands in a contact centre environment, whilst complying with strict regulations
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Uses technical know-how to identify, solve and escalate problems
- Handles the pre
- and after-sales process for multiple channels and brands to ensure client retention
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Provides exceptional customer service when interacting with internal and external customers
- Delivers customer service through adherence to quality service standards

Job Details

Application Closing Date

01/06/24



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