Hotel Receptionist and Switchboard Operator
3 days ago
**OBJECTIVE**:
A renowned establishment and wine estate in Stellenbosch is looking for a fixed-term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries. Experience working with a high-end property in the hospitality industry will be required for this position.
**MAIN RESPONSIBILITIES**:
- Ensure guests are acknowledged, with kindness, warmth, and sincerity, when entering and departing the reception area
- Engage with guests by providing information related to the estate, the facilities & experiences
- Conduct estate tours with guests
- Operate telephone and switchboard service for all calls
- Refer calls & provide assistance to the appropriate person depending on the nature of the call
- Maintain a register of bookings and reservations and communicate with the Security department
- Compile and update data related to the area of activity
- Complete and distribute information that needs to be communicated around the estate
- Correct and update the electronic telephone directory
- Ensure that lunch and dinner booking sheets from the restaurant get communicated to the appropriate departments
- Keep management informed of all concerns that guests raise
- Ensure all lost property is handed and signed over to the security manager.
**REQUIREMENTS AND SKILLS**:
- Grade 12, hospitality certificate will be a plus
- Preferably 1- 2 years previous reception/switchboard operator experience
- Excellent telephone etiquette and customer service skills
- Fluent in English with excellent written & oral communication skills
- Able to work in a team
- Good computer skills (word, excel, outlook)
- Strong organizational skills and attention to detail
- Availability to work within Hospitality operating hours (e.g. evenings, public holidays,
- weekends)
- Comfortable in dealing with very distinguished clientele
- Must be well-presented and have an enthusiastic personality.
**Job Types**: Full-time, Permanent
COVID-19 considerations:
Ability to commute/relocate:
- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Please state your salary expectancy
-
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