Property Admin Specialist
6 months ago
**Qualifications**:
- Grade 12
- Relevant diploma in property management field advantageous
**Experience**:
- 2-3 years in a similar role
- Property industry and utilities understanding essential
- Minimum junior level management experience
- Intermediate Excel skills
- Experience in customer service
- SAGE/MDA experience advantageous
**Key Competencies**:
- Ability to work as part of a team
- Friendly, helpful, and service - orientated
- Excellent communication skills, written and verbal
- Client management skills
- Planning, organizing and time management
- Deadline driven and achievement orientated
- Ability to work under pressure to tight deadline
- Problem-solving and critical thinking
**Property Administration**
Ensure efficient leasing administration, effective tenant billing and collections, excellent customer service and provide accurate management reports.
- Property administration for own portfolio:
- Leasing administration, billing and receipts/refunds
- Tenant collections
- Tenant relations
- Accounts payable/receivable (debtors and creditors) and cash book reconciliations
- Oversee and streamline billing processes
- Ensure month-end closing of the billing group functions
- Maintain and implement quality assurance for all processes
- Respond and mitigate billing escalations
- Upload tenant charges into MDA and reconcile to the accounting system
- Assist with ensuring invoices are delivered to customers accurately and in a timely manner
- Ensure invoices are uploaded to third party bill systems on time and accurately
- Observe and adhere to established processes, procedures, policies, and guidelines
- Team building and training
- Assist with AR related special projects as necessary
- Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor
- Review monthly delinquency notifications to revenue team
- Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due
- Provide excellent & considerate customer service to external and internal customers
- Meet defined department goals and collection metrics
- Provide weekly/monthly detailed collection status to management
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