Customer Experience Analyst

6 months ago


Durban, South Africa Talksure Full time

**MAIN PURPOSE OF THE ROLE**

The CS Analyst will be responsible for gathering, interpreting, and using complex data to develop seamless reporting to stakeholders. The reports need to include actionable steps that will improve processes and optimize results. Review robust information and analyse to provide trends or areas for improvement.

**DUTIES AND RESPONSIBILITIES**

**Developing/generating reports for the CX Business**
- Provide daily, weekly, monthly reports on production.
- Developing/generating reports for the CX Business (Monthly Stats) - incl customer feedback and satisfaction levels

**Insight management**
- Using data analysis tools to improve customer retention rates, conversion rates, and other key metrics
- Analysing customer data to identify trends and opportunities for improvement.
- Collate data from various social media sites and provide an analysis on the data as well as the performance and activity from these sites.

**Process improvements**
- Use data and reports to drive process improvements.
- Project manage improvements and insights to provide better customer experience.
- Suggest improvements on productivity and product offerings based on internal and external trends.
- Identify Route Cause issues and escalate accordingly.
- Track progress on improvements and feedback on results
- Identify and highlight exceptions and anomalies in performance against commission payments.

**Departmental operational administration and co ordination**
- Contribute to company or departmental projects.
- Preparing documentation such as KPA agreements and coaching interventions etc
- Ensure administrative tasks are completed.
- Coordinate and administer department meetings.
- Other ad hoc administration as required

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- Degree in Business Science / Data and Analytics
- 1 year experience as a data analyst
- Intermediate/Advanced level for MS Office

**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Analysis and Problem solving
- Organisational Awareness
- Communication
- Customer Service Orientation
- Self-Management
- Stress Management
- Planning and Organisation
- Results Orientation

Remuneration: A market related package including benefits



  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Overview: As a key member of our Customer Experience team, you will play a pivotal role in resolving customer complaints in a timely and accurate manner. Working within our Early Resolutions department, you will be the primary point of contact for customers with insurance and/or service-related complaints.Key Responsibilities:Ensuring exceptional...


  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    **Job Overview:**We are seeking a highly skilled and dedicated Customer Complaints Resolution Specialist to join our team at Customer Experience People SA Ltd. As a key member of our complaints department, you will play a crucial role in resolving customer complaints in a timely and professional manner.**Responsibilities:**Ensure that customer satisfaction...


  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Title: Insurance Operations DirectorCompany Overview:Customer Experience People SA Ltd is a leading provider of customer experience solutions in the insurance industry. We are committed to delivering exceptional results and exceeding our clients' expectations.Job Description:We are seeking a highly skilled and experienced Team Leader to lead our teams...


  • Durban, South Africa Mr Price Group Full time

    **purpose** As a Customer Insights Analyst at Mr Price Apparel, you will play a crucial role in driving customer-centric strategies and initiatives. You will be responsible for collecting, analysing, and interpreting customer data to derive valuable insights that will guide business decisions, improve customer experiences, and optimize marketing strategies....

  • Commercial Analyst

    6 months ago


    Durban, South Africa Vopak Full time

    Durban Sales & Marketing 40 hours **Description of** **this vacancy**: Start your career as a Commercial Analyst (LNG) at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. As a...

  • Commercial Analyst

    6 months ago


    Durban, South Africa Vopak Full time

    Durban Sales & Marketing 40 hours **Description of** **this vacancy**: Start your career as a Commercial Analyst (LNG) at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. As a...


  • Durban, KwaZulu-Natal, South Africa FNB South Africa Full time

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team in Durban, KwaZulu-Natal. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking a Customer Experience Associate to join our team at beBee Professionals. The ideal candidate will have a strong background in customer service, with a focus on providing excellent customer service and resolving customer complaints.Key Responsibilities:Respond to customer inquiries and resolve complaints in a professional and timely...


  • Durban, KwaZulu-Natal, South Africa Ignition Group Full time

    Job Title: Customer Experience SpecialistLocation:KwaZulu-Natal, South AfricaSalary:R150 000 - R200 000 per annumJob Description:OverviewIgnition Group is a leading provider of innovative solutions. We are currently seeking a skilled Customer Experience Specialist to join our team.Key ResponsibilitiesTo take inbound calls from customers regarding sales,...


  • Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Hollywoodbets. This is an exciting opportunity for a talented individual to drive customer-centric initiatives and contribute to the growth of our business.Job DescriptionDevelop and implement comprehensive customer experience strategies that align with our...


  • Durban, KwaZulu-Natal, South Africa CareerBox Africa Full time

    Job SummaryWe're seeking a highly skilled Customer Experience Representative to join our team at CareerBox Africa. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and driving business growth.About UsCareerBox Africa is a leading provider of career development solutions for young...


  • Durban, KwaZulu-Natal, South Africa OneCart Full time

    Job Title: Customer Experience SpecialistServing as the primary point of contact for customers, providing exceptional support and guidance to ensure a seamless shopping experience.The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a fast-paced environment.


  • Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** The CS Analyst will be responsible for gathering, interpreting, and using complex data to develop seamless reporting to stakeholders. The reports need to include actionable steps that will improve processes and optimize results. Review robust information and analyse to provide trends or areas for improvement. **DUTIES AND...


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a skilled Support Analyst to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and assisting with product installation and configuration. The ideal candidate will have a degree in Computer Science or a related field...

  • Functional Analyst

    2 months ago


    Durban, South Africa Spar Group Limited Full time

    Job category: Product Manager/ Functional or Business Analyst Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes Introduction A position has become available for a Functional Analyst - Loyalty to join our dynamic team. The purpose of a Functional Analyst is to evaluate business requirements and translate them into...


  • Durban, South Africa Unilever Full time

    **Customer Experience Team: Customer Facing Specialist** **PNP/Boxer** **MAIN JOB PURPOSE**: The CF specialist is responsible for their customer group’s short-term replenishment cycle in their assigned categories. Collaboratively working with DC to improve On-Shelf Availability, service levels and SOH reduction via detailed knowledge of the customers...


  • Durban, South Africa Jobted ZA C2 Full time

    If you have experience in delivering operational and commercial performance metrics across the business and successfully run the management of Team Managers -delivering revenue, gross margin and reached while driving and developing an effective culture than this role is for you Essential Requirements: - Minimum 12 months of management experience within...


  • Durban, South Africa Full Circle Selection Full time

    If you have experience in delivering operational and commercial performance metrics across the business and successfully run the management of Team Managers -delivering revenue, gross margin and reached while driving and developing an effective culture than this role is for youEssential Requirements:Minimum 12 months of management experience within retail...


  • Durban, South Africa Full Circle Selection Full time

    If you have experience in delivering operational and commercial performance metrics across the business and successfully run the management of Team Managers -delivering revenue, gross margin and reached while driving and developing an effective culture than this role is for youEssential Requirements: Minimum 12 months of management experience within retail...

  • Marketing Analyst

    6 months ago


    Durban, South Africa MyHealthcare Clinic Full time

    **Job brief** We are looking for a Marketing Analyst who’ll research and identify ways to build our brand and acquire new clients. Marketing Analyst responsibilities include tracking advertising costs, researching consumer behavior and exploring market trends and opportunities. To be successful in this role, you should have experience with PPC campaigns...