Market and Customer Insights Analyst

2 days ago


Durban, KwaZulu-Natal, South Africa CHEP Full time

We are seeking a Market & Customer Insights Analyst to drive strategic sales growth through data-driven insights, market intelligence, and competitive analysis. In this role, you will support regional and local teams by providing actionable research and insights that inform decision-making, enhance business development, and optimize customer retention strategies.

The successful candidate should possess the following key attributes:

  • Analytical & Strategic Thinker – Able to synthesize complex market data into actionable insights that drive business growth.
  • Detail-Oriented & Data-Driven – Strong expertise in market research, competitive analysis, and customer segmentation.
  • Business & Financial Acumen – Understands P&L, business cases, and strategic sales growth principles.
  • Strong Communicator & Storyteller – Can translate data into compelling insights and present findings effectively to stakeholders.
  • Tech-Savvy & Research-Oriented – Proficient in SAP, Medallia, Data Warehouse (BW), and CRM (Salesforce) to support data-driven decision-making.
  • Customer-Centric & Collaborative – Works effectively with cross-functional teams to enhance customer experience and stakeholder engagement.
  • Proactive & Self-Motivated – Thrives in a fast-paced environment, managing multiple priorities while driving results.

If you're an insights-driven professional with a passion for using data to shape business strategies, we'd love to hear from you

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