Customer Experience Ambassador

5 days ago


Durban, KwaZulu-Natal, South Africa Spane4all Full time
Job Description

We are seeking a skilled Sales and Support Professional to join our team. As a Sales and Support Professional, you will be responsible for providing exceptional customer experiences by being helpful and sensitive to customer needs.

You will connect with customers through various channels, including eChannels and Self-Service, while adhering to policy and process. Your goal is to provide product solutions that meet customer needs and expectations.

Key Responsibilities
  • Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
  • Always conduct yourself in an ethical manner and adhere to the TCF (Treating Customer fairly) principles.
  • Identify and sell/cross-sell products aligned to customer needs.
  • Maximise channel optimisation opportunities identified aligned to customer needs.
About Us

FNB is a leading financial services provider serving retail and commercial customers. We offer a range of innovative solutions, including life and short-term insurance, savings and investment products, and a digital universe of solutions.



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