Customer Experience Lead

Job FunctionThis role is part of our hospitality team, which is responsible for delivering exceptional customer experiences and maintaining high levels of guest satisfaction. The successful candidate will have a strong passion for hospitality and a desire to make a positive impact on our guests.IndustriesWe operate in the hospitality industry, which is...

Role Purpose Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members. This is an exciting mid-level management role where the job holder will be exposed to multiple clients across various industries. Job Description This is a multi-faceted role...

About the RoleThis is a mid-senior level Contract role in the Durban area. As a Call Center Manager, you will be responsible for overseeing daily operations of the call center, ensuring high levels of customer satisfaction, and managing and coaching the call center team.Key ResponsibilitiesOversee daily operations of the call center and ensure high levels of...

Job DescriptionWe are seeking a skilled and dedicated individual to join our team as a Customer Experience Champion. This role is focused on providing exceptional customer service by being responsive, empathetic, and helpful.Cultivate strong relationships with customers through active listening and timely issue resolution.Stay up-to-date with product...

Job DescriptionWe are seeking a skilled Sales and Support Professional to join our team. As a Sales and Support Professional, you will be responsible for providing exceptional customer experiences by being helpful and sensitive to customer needs.You will connect with customers through various channels, including eChannels and Self-Service, while adhering to...

Job Overview: Huntswood SA is looking for a dynamic Learning and Development Facilitator to join their L&D Team in Durban . The candidate must have strong product training and development experience working within an L&D Department . The successful candidate will be responsible for facilitating training in a physical environment on site. Job...

We're looking for a talented professional to maximise customer lifetime value through optimised customer journeys.The Customer Journey Lead will play a critical role in driving business outcomes such as reducing decay, growing gross profit, and increasing sales. They will analyse customer behaviour and develop, execute, and monitor marketing campaigns to...

We're on the hunt for a Customer Journey Lead Are you passionate about optimising the customer journey to increase customer lifetime value? If so, we're eager to learn more about youAs the Customer Journey Lead, you will play a critical role in maximising customer LTV and customer experience. You will drive business outcomes such as reducing decay (churn),...

As a Fitness Experience Lead at Virgin Active South Africa, you will play a key role in shaping the fitness experience for our members. Your primary responsibility will be to oversee the delivery of high-quality fitness programming, ensuring that our members receive an engaging and motivating experience every time they visit the gym.You will work closely...

Key ResponsibilitiesAs Customer Experience Director, you will be responsible for driving customer loyalty and retention through exceptional customer service. You will work closely with other departments to identify opportunities to improve the customer experience, and develop strategies to increase customer satisfaction.You will also be responsible for...

Job title : Customer Experience and Engagement ManagerJob Location : KwaZulu-Natal, DurbanDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries The Customer Experience and Engagement Manager will be responsible to lead and optimize customer journeys across our business. This role will bridge the gap between our customers and...

About the OpportunityA fantastic career opportunity has arisen for a motivated and enthusiastic individual to join our successful team in Pietermaritzburg.We are seeking an individual with a passion for sales and customer service, who is eager to learn and grow continuously.The ideal candidate will have previous exposure in the retail environment and...

About the RoleTreetop Talent is recruiting a skilled Call Centre Manager to join our team in Elandsfontein. This is an exciting opportunity to lead a high-performing team and drive exceptional customer experiences.As a seasoned manager, you will be responsible for overseeing daily operations, developing and implementing performance metrics, and ensuring...

The Customer Experience Coordinator/Booking Specialist will be contacting existing clients at our brokerage and scheduling appointments for financial advisers. This role requires excellent communication skills, professionalism, and a customer-focused approach to ensure a positive client experience.Key Responsibilities:Contact potential clients to book...

We're on the hunt for a Customer Journey Lead Are you passionate about optimising the customer journey to increase customer lifetime value? If so, we're eager to learn more about youAs the Customer Journey Lead, you will play a critical role in maximising the customer LTV and customer experience. Drive business outcomes such as decay (churn), grow gross...

About the RoleThis is an exciting opportunity for self-motivated and ambitious individuals to join our sales team.We are seeking future leaders who share our passion for customer experience and are eager to drive growth and success.Key Responsibilities:Pursue new business opportunities and expand existing relationships.Provide exceptional customer service,...

The role is to oversee the performance of a team in a contact centre, ensuring that targets are met and customers receive high-quality service.Key Responsibilities:Ensure the team adheres to core KPI Service targets.Set targets, manage call flow, and monitor interval control, driving individual and team performance through measurement, feedback, and...

Do you have a flair for resolving complex customer issues? Ignition Group is seeking talented Customer Service Specialists to join our International Inbound Customer Service Team. As a member of this team, you will be responsible for handling customer inquiries and providing expert solutions to resolve their issues.Competitive salary packageCommission-based...

About PUMA GruppePUMA Gruppe owns the brand PUMA, Cobra Golf, and stichd, and is headquartered in Herzogenaurach, Germany. We provide equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity, or expression, sexual orientation, age, or disability.PUMA supports over 21,000 employees across 51...

Key Responsibilities:Deliver excellent customer service by responding to customer inquiries, resolving issues, and providing personalized solutions.Supervise sales staff, provide coaching, and contribute to their development.Implement sales strategies, analyze performance data, and make recommendations for improvement.