Collections Agent
3 weeks ago
Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation skills, we want to hear from you
As a Collections Agent at Tenacity Financial Services, you will be responsible for contacting customers who have overdue payments and working with them to secure payment arrangements. Your primary goal will be to recover outstanding balances while maintaining a positive customer experience.
**Responsibilities**:
- Contact customers with overdue accounts
- Negotiate payment plans and settlements in accordance with company policies.
- Provide exceptional customer service by addressing inquiries and concerns professionally and empathetically.
- Maintain accurate records of customer interactions and payment agreements.
- Monitor accounts to identify potential delinquencies and take proactive actions.
- Collaborate with internal teams to resolve customer issues and provide timely updates.
- Comply with all relevant laws and regulations governing debt collection practices.
**Minimum Requirements**:
- Grade 12
- Clear criminal record
- Minimum of 6 months Collections experience in a Call Centre environment
- Strong communication and negotiation skills.
- Ability to work in a fast-paced environment and meet performance targets.
- Excellent problem-solving and interpersonal skills.
- Proficiency in using computer systems and data entry.
- Knowledge of debt collection laws and regulations is a plus.
If you are interested in this exciting opportunity to join our team as a Collections Agent, please submit your CV.
Application Deadline:
-
Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Late Stage Collections (specialised)Agents to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent...
-
Collections Agent
7 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
-
Collections Agent
7 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Main Activities: Dealing with outbound calls To rehabilitate accounts in an efficient and professional manner To advise customers on product, legislative and account related queries To achieve customer satisfaction at all...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve customer...
-
Collections Agent
7 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJOB PURPOSEJOB PURPOSEThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Main Activities: Dealing with outbound calls To rehabilitate accounts in an efficient and professional manner To advise customers on product, legislative and account related queries To achieve...
-
Collections Agent
7 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJob PurposeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Inbound SLA and work queues Dealing with Inbound Calls within the guidelines of the set legal framework Dealing with Inbound SMS's within the guidelines of the set legal framework Achieve daily targets and...
-
Collections Agent
7 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJOB PURPOSEThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Main Activities: Dealing with outbound calls To rehabilitate accounts in an efficient and professional manner To advise customers on product, legislative and account related queries To achieve customer...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...
-
Collections Agent
2 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...
-
Collections Agent
7 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.JOB PURPOSEThe main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.Inbound SLA and work queues Dealing with both...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound SLA and work queues** -...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**JOB PURPOSE** JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Main Activities: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related...
-
Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJob Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...
-
Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeT The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound SLA and work queues - Dealing...
