Collections Agent

7 days ago


Northern Suburbs, South Africa Tenacity Financial Services Full time

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation skills, we want to hear from you

As a Collections Agent at Tenacity Financial Services, you will be responsible for contacting customers who have overdue payments and working with them to secure payment arrangements. Your primary goal will be to recover outstanding balances while maintaining a positive customer experience.

**Responsibilities**:

- Contact customers with overdue accounts
- Negotiate payment plans and settlements in accordance with company policies.
- Provide exceptional customer service by addressing inquiries and concerns professionally and empathetically.
- Maintain accurate records of customer interactions and payment agreements.
- Monitor accounts to identify potential delinquencies and take proactive actions.
- Collaborate with internal teams to resolve customer issues and provide timely updates.
- Comply with all relevant laws and regulations governing debt collection practices.

**Minimum Requirements**:

- Grade 12
- Clear criminal record
- Minimum of 6 months Collections experience in a Call Centre environment
- Strong communication and negotiation skills.
- Ability to work in a fast-paced environment and meet performance targets.
- Excellent problem-solving and interpersonal skills.
- Proficiency in using computer systems and data entry.
- Knowledge of debt collection laws and regulations is a plus.

If you are interested in this exciting opportunity to join our team as a Collections Agent, please submit your CV.

Application Deadline: 13 October 2023


  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    1 month ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Late Stage Collections (specialised)Agents to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent...

  • Collections Agent

    4 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    2 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **JOB PURPOSE** JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Main Activities: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Job Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...

  • Collections Agent

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    The role's main purpose is to action and resolve Collections queries via telephone to meet the objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative, and account-related queries - To achieve customer...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...

  • Collection Agents

    6 months ago


    Southern Suburbs, South Africa HomeChoice Holdings Limited Full time

    Description Purpose of the role The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers. Key Performance Areas   Generate revenue Collect money on...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...

  • Department Manager

    6 months ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The Inbound Collections and Debt Review Department Manager will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The Department Manager will be responsible to...