Helpdesk Coordinator

4 days ago


Cape Town, South Africa Lesedi Nuclear Services Pty Ltd Full time

**PURPOSE OF ROLE**

The Facilities Helpdesk Coordinator's core function is to ensure efficient and effective day-to-day helpdesk management and administrative service to all clients and employees of Lesedi Power Generation, other stakeholders.

Manage and maintain the facilities helpdesk management system, responsible for updated reports to FAM, and allocate work to the necessary technician as well as supporting with general administrative tasks. Formulating monthly reports. This role includes Facilities Technical support, by updating Biometric, Time Log system and CCTV etc. Add and remove employees from the system, audit system. Planning, coordinating call outs, and preparing job cards. Will need to have excellent prioritization, planning, technical, analytical skills, report writing, advance excel as well as the ability to communicate to various stakeholders across the business.

**KEY PERFORMANCE AREAS**
- Create Custom Help desk reports
- Provide service to internal and external clients.
- Professionally deal with inbound and outbound tickets and calls
- Being swift to deal with queries and complaints quickly and efficiently
- Closing tickets
- Working on Helpdesk system scheduling jobs
- Logging jobs and allocating work to technicians
- Tag all facilities assets
- Keep register of all facilities assets e.g., workstations, chairs, telephone
- All tools to be register and tag
- Ensure new employees have all required equipment before arrival e.g., workstation, chair etc.
- Pull data and compile reports
- Awareness of safety hazard
- Safety first attitude
- Assist with Contractors Safety Induction
- May be required in addition to changes in the emphasis
of duties as required from time to time
- Biometric and Access

**QUALIFICATION AND EXPERIENCE**
- Minimum Grade 12 with 2-3 related experience
- Recognized Administration qualification is desirable (NQL5)
- Advanced Excel, basic to intermediate PowerPoint, MS Word
- Minimum of 2 to 3 years working with Admin, Helpdesk or Facilities Management
- Must have some Administration background

**COMPETENCIES**
- Knowledge subcontractors and vendors
- Thorough knowledge of inventory management of all usage.
- Thorough understanding report writing
- Strong Written and Oral Communication
- Organization Skills and Multi-Tasking
- Ability to work well in a fast-paced environment
- Customer service skills and some telephone ethics
- The ability to work alone without supervision
- Computer skills and use of Microsoft Office with Advanced Excel
- Ability to organize and effectively prioritize workload.
- High customer ethic
- Safety orientation


  • Helpdesk Manager

    3 months ago


    Cape Town, South Africa Lula Full time

    **Job title**: Helpdesk Manager **Reporting to**:Technical Operations Manager **Location**: Cape Town **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs...


  • Cape Town, South Africa Staff Solutions Full time

    **Western Cape**, Cape Town** **Negotiable - Negotiable Monthly Cost To Company (Market related)** **VACANCY ALERT!** **Our client in the hygiene sector seeks to employ a Helpdesk Administrator to join their team in Cape Town, Bellville region.** **Duties**: *** - **Liaising with customers.** ***: - **Assisting the Service & General Managers where...


  • Cape Town, South Africa Datafin Recruitment Full time

    ENVIRONMENT: A thriving Managed Service Provider company dedicated to achieving excellence in the IT industry seeks a Technical Helpdesk Manager for this hands-on role where you will lead Helpdesk operations, ensuring smooth delivery of technical support and maintaining high customer satisfaction levels. The ideal candidate must be willing and able to go...

  • IT Helpdesk Manager

    7 months ago


    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • IT Helpdesk Expert

    3 weeks ago


    Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Job Overview:">We are seeking a highly skilled IT Helpdesk Expert to join our dynamic team at Mindmatch Consulting. As the primary point of contact for our customers, you will provide exceptional customer service, resolving technical issues via phone and email.">About the Role:">This role offers an exciting opportunity for career growth and professional...

  • Facilities Coordinator

    7 months ago


    Cape Town, South Africa Lesedi Full time

    **PURPOSE OF ROLE** The facilities coordinator will provide Administrative and Technical administrative support while managing office administration, financial, and administrative management tasks to the Facilities Manager, Stakeholders, and tenants. **KEY PERFORMANCE AREAS** The facilities Coordinator is a well-rounded role responsible for overseeing the...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    **Job Description:**O'Brien Recruitment is seeking a highly skilled Candidate Selection Coordinator to join our team in Cape Town. The successful candidate will report to the Head of Candidate Selection and Public Representative Performance Management.You will be responsible for coordinating all aspects of candidate selection, including liaison with software...


  • Cape Town, South Africa V&A Waterfront Full time

    Reporting to the Enterprise development Assistant Manager, the **Enterprise Development Coordinator **is responsible for the day-to-day coordination, scheduling, and administrative tasks of the ED portfolio. This includes liaising with SMME tenants across the precinct as well as external service providers to ensure efficient SMME support, administration, and...


  • Cape Town, South Africa O'Brien Recruitment Full time

     Candidate Selection Coordinator A dynamic, self-motivated, and goal-driven individual is required for the Compliance Department at the Federal Head Office in Cape Town. The successful candidate will report to the Head of Candidate Selection and Public Representative Performance Management. Key Responsibilities: Effectively and efficiently coordinating...


  • Cape Town, South Africa O'Brien Recruitment Full time

     Candidate Selection CoordinatorA dynamic, self-motivated, and goal-driven individual is required for the Compliance Department at the Federal Head Office in Cape Town. The successful candidate will report to the Head of Candidate Selection and Public Representative Performance Management.Key Responsibilities:Effectively and efficiently coordinating...


  • Cape Town, South Africa Isilumko Staffing (JHB) Full time

    The successful candidate will be responsible for: Effectively and efficiently coordinating the following in respect of candidate selection: Liaising with software developers, service providers, support contractors and structures at provincial and regional level System monitoring, testing and reporting Managing verification processes Managing helpdesk...


  • Cape Town, South Africa Isilumko Staffing (JHB) Full time

    The successful candidate will be responsible for: Effectively and efficiently coordinating the following in respect of candidate selection: Liaising with software developers, service providers, support contractors and structures at provincial and regional levelSystem monitoring, testing and reportingManaging verification processesManaging helpdesk requests...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    About the RoleWe are seeking an experienced Senior Project Coordinator to join our team at Isilumko Staffing. This role will be based in Cape Town and requires a strong administrative background, with a focus on project management and system setup.The successful candidate will be responsible for coordinating various aspects of the candidate selection...


  • Cape Town, South Africa the Employment Channel Full time

    **Requirements** - Grade 12 - 1 year experience in facilities maintenance management - Computer literate in MS Office - Experience in Contract administration - Experience in writing and presenting reports - Knowledge of OHSA Act and relevant legislation - Knowledge of SLA and lease agreements - Valid Drivers License - own reliable transport - Hospitality...


  • Cape Town, South Africa Democratic Alliance Full time

    Liaising with software developers, service providers, support contractors and Party structures at provincial and regional level - System monitoring, testing and reporting - Managing verification processes - Managing helpdesk requests and technical queries **Minimum requirements**: - National Senior Certificate or equivalent - 3 years’ experience in a...

  • Workplace Coordinator

    4 weeks ago


    Cape Town, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solutions is looking for a Workplace Coordinator to provide site administration support with regard to the service delivery of business support administrative services and daily operations, including Helpdesk Management, Vendor & Financial Management), in order to ensure maximum customer satisfaction in accordance with the...


  • City of Cape Town, Western Cape, South Africa Zeal HR Full time

    **Role Overview: Technical Support Co-ordinator** **Job Overview**: The IT Support Co-ordinator is responsible for providing technical support to end-users, maintaining IT systems and infrastructure, and ensuring efficient operation of the helpdesk. This role involves troubleshooting hardware and software issues, managing user accounts, and coordinating...

  • Program Coordinator

    3 days ago


    Cape Town, South Africa The Nature Conservancy Full time

    **OFFICE LOCATION**: Cape Town, South Africa **WHO WE ARE**: The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in...


  • Cape Town, South Africa Cosmopolitan Recruitment Full time

    **FACILITY CO-ORDINATOR (Cape Town)** **Position Summary** - Co-ordination of all tasks and actions regarding general maintenance of building and garden as required to ensure facilities comply to standard and SLA’s **Key Accountabilities**: - **Primary Duties**: - Ensure the following services are executed at all designated sites according: -...


  • Cape Town, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Maintenance Administrator to Provide a supporting role at the site to the workshop staff by issuing job cards timeously and ensuring all completed work is closed on time. Compiling a monthly report and Adhoc reports for the client. Ensuring assets are marked and captured on the system As a leading...