Key Account Manager

7 days ago

Cape Town, South Africa Recruitment Matters Africa Full time

**Responsibilities**:

- Sales performance analysis and forecasting.
- In put into WW chilled budget in line with the overall budget targets.
- Complete all WW chilled reporting requirements.
- Managing and maintain margins, pricing and price books and tracking orders, ensuring systems details are accurate and up to date
- Executing strategic Promotional and marketing strategies for the channels, aligned with commercial direction and objectives and in collaboration of team and innovation specialist.
- Manage customer account profitability - Deliver the required top line, GM, GM% and EBITDA as set out for the customer account.
- Assess and recommend strategic options to the category team in line with business and customer objectives and vision.
- Develop customer sales activity plans and monitor, execute and review promotional plans.
- Collaborate effectively across departments/functions to ensure business objectives are aligned and delivered upon.
- Accurate management and implementation of customer pricing and product costings.
- Ensure product availability and visibility on shelf
- management of product portfolio end to end.
- Communicate customer strategy and activity plans to operational team and factory ensuring successful execution thereof.
- Conduct customer reviews at all levels.
- Monitor competitor and market activity, with regular analysis and understanding of market changes/trends. To gather, process, analyse and report on customer data.
- Understanding of global and local food trends and consumer behaviour.
- Maintain a close hand on the WW chilled team and resolve day to day problems with solutions.
- Effective communication and support of the teams.
- Ensure regular and accurate sales forecasting in conjunction with Supply Chain / Logistics.
- Develop and manage and cultivate strong customer relationships.
- Effective and accurate product costing for new lines.
- Negotiation with customer to achieve business objectives.
- Input into product development and category direction, reviewing commercial viability and driving NPD objectives with the. team and customer for successful on time launches.

**Requirements**:

- Ability to achieve targets in a dynamic and competitive business environment
- Good leadership qualities including the ability to maintain a high performing and engaged team
- Ability to build and nurture trust with teams, customers and suppliers
- team player
- Effective allocation of company resources including the ability to coordinate a team with multiple components
- Strong decision-making ability
- Strategic and commercial thinking
- Experience implementing cost-saving methods and improving operational efficiency
- Forward, pro-active planner
- Ability to communicate in a clear and confident manner
- Ability to illicit cooperation from teams, management and external stakeholders
- Experience building and cultivating effective working relationships with multiple stakeholders (internal & external)
- Experience building and executing a Company strategy
- Effective conflict management and negotiation skills

**Knowledge & Experience Required**:

- Relevant Degree/similar qualification in Food Preparation/ Marketing / Consumer Science or commercial
- Experience leading a high performing team in a commercial environment
- Experience within the FMCG industry essential
- Understanding FMCG and wholesale and retail market dynamics
- Knowledge of relevant regulatory systems, policies and legislation
- Knowledge of food procedures, processes and requirements
- Knowledge of category strategy formulation and category planning
- Knowledge of commercial and financial trade-offs in category sales
- In depth knowledge and understanding of the food business globally
- Advanced skills in MS PowerPoint and Excel are required
- Excellent command of English, strong communication and excellent presentation skills
- Knowledge of technical processes, principles and label legislation is advantageous
- Knowledge of customer technical requirements and processes
- Knowledge of customer satisfaction management
- Valid Passport and Drivers Licence

**Job Types**: Full-time, Permanent

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