Key Account Manager

15 hours ago

Cape Town, South Africa WePlace Full time

Western Cape

,

Cape Town

MarketRelated

(Market related)

Our client is looking for a Key Account Manager to assist in developing and executing the account strategy in order to drive new business targets, diversify revenue streams and manage existing revenue streams.
**Job Purpose**:
The Key Account Manager will be part of the sales team and will work closely with one of their key Mobile Network Operator customers. Working with the Executive Head of Commercial and commercial team, the Key Account Manager will assist in developing and executing the account strategy in order to drive new business targets, diversify revenue streams and manage existing revenue streams. The KAM is expected to forge close customer relations and ensure regular strategic, technical and operational information flows between the customer and the business. Specifically, the KAM will obtain detailed information on customer rollout plans, determine the appropriate infrastructure solutions, track the development of collocation and BTS sites from initial enquiry to site on-air, ensure that customer billing is accurate and is responsible for complete customer satisfaction.
**Role Description**:

- Marketing of company sites
- Program management of the Co-location and BTS processes
- Collaboration with commercial team to package offers which will stimulate revenue growth
- Developing and implementing solutions to customer pain points to improve customer satisfaction
- Monitoring customer strategy by analysing published reports and regular communication with key customer personnel
- Developing relationships with key customer personnel across head office, regions, and disciplines
- Identification of opportunities and upselling of complimentary product sets to increase customer wallet share
- Tracking customer interest for sites within the portfolio and areas of interest for portfolio expansion
- Accurate account and sales reporting

**Skills Required**:

- Excellent relationship building / management skills.
- Excellent customer service skills.
- Self-motivated and resilient.
- Able to influence, persuade and motivate others.
- Strong negotiation skills.
- An active listener with the ability to represent and communicate customer opportunities to key stakeholders.
- A good understanding of the SA telecommunications market including a working understanding of wireless networks, their basic architecture, and the role of site selection and the construction of wireless networks.
- An understanding of the key links between reporting data, forecasting, business development and customer satisfaction.
- Excellent organizational skills.
- Strong program management skills.
- Excellent written and verbal communication skills.
- Strong computer skills including Microsoft Office suite.
- Self-motivated, able to work in a team and independently.
- Detail oriented.
- Able to multitask and meet deadlines.
- Results orientated.
- Strong English communications and writing skills

**Qualification**:

- Grade 12 plus Degree

**Experience**:

- 8+ years’ experience in Telecommunications preferably in a Sales and / or commercial environment interfacing with external customers

For more information please contact:
Amanda Schmahl

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