Customer Experience Manager

The Objective of the Role: The Customer Experience and Social Media Specialist role is integral to creating a cohesive and positive brand experience across multiple customer touchpoints. By merging traditional customer service responsibilities with social media management and community engagement, this role ensures that the organization delivers consistent,...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

As the Customer Experience Manager for our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational challenges, manage incidents...

Job Summary:Isilumko Staffing (JHB) is recruiting a Customer Experience Manager to lead and manage a team of contact centre agents. The ideal candidate will have a proven track record of delivering exceptional customer service and experience.Main Responsibilities:Develop and implement strategies to improve customer satisfaction and loyaltyManage and lead a...

Business Context and Main Purpose of the Job - The main purpose of the geography based IT Manager role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Platforms, with the cluster business teams. - Therefor key to the role is to proactively develop a strong relationship with...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Job Purpose: Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service providers to maintain, enhance,...

**Minimum requirements for the role**: - A matric is essential for this role. - A customer services or related qualification is preferred but not essential. - Must have experience in demonstrable project management preferably within ICT. - Previous experience having worked in a Customer Services Experience or similar role, is essential for the role. -...

**Position Title**: Customer Experience Manager - Coastal Region** **Division**:Abbott Core diagnostics** **Location**:Johannesburg** **DO WORK THAT MATTERS.** At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition,...

Job Purpose: Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service providers to maintain, enhance,...

Job Purpose:Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service providers to maintain, enhance,...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

Are you a strategic marketing professional seeking to drive customer engagement and loyalty? Cortez Executive Search (Pty) Ltd is looking for a seasoned Customer Experience Marketing Manager to join our team.Job Summary:Develop and execute direct marketing campaigns to drive customer acquisition, retention, and growth.Monitor and analyze CRM data to ensure...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels,...

**Job Summary**: As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience. **Minimum Qualifications and Experience**: - Diploma: Marketing or healthcare related. - 3 - 5 years in a health care environment. - Experience as a...

Paton Personnel seeks a Customer Experience Expert to enhance existing experience and processes, enabling new strategic customer journeys and experiences.Key performance indicators will be measured by a positive change in customer perceptions, attitudes, and behaviour.The ideal candidate should have 3-5 years of experience in Customer Experience Management...

About the Role:Paton Personnel is seeking a highly skilled Customer Experience Specialist/Management Consultant to join our team.The ideal candidate will have 3-5 years of experience in customer experience management, with a strong background in financial services, retail, and/or telecommunications.We are looking for someone who can enhance existing...

**Responsibilities**: - Development and management of a customer loyalty programme for the brand and create lifetime value through the programme. - Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals). - Planning and...

Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Entry Level Company primary industry Hospitality Job functional area Customer Service **CUSTOMER EXPERIENCE ADMINISTRATOR** Johannesburg To manage the front-of-house duties and responsibilities at the welcoming area of the campus. To answer all telephonic calls in a...