Customer Experience Specialist

1 day ago


Johannesburg, South Africa JV Human Capital Full time

**Responsibilities**:

- Development and management of a customer loyalty programme for the brand and create lifetime value through the programme.
- Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).
- Planning and execution of the brands customer events. Support with project and event executions for the Brand.
- The organization completion of both online and offline customer activities
- Set up a scoring system for customers to recommend potential customers to purchase cars
- Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programmes and customer events.
- Completion of dealer instruction manuals.
- Recruitment of new customers and brand ambassadors to the brand
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in collaboration with customer care department.
- Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis)
- Dealer customer operation support (activity guidebook, execution guide)
- Develop long-term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.

**Requirements**:

- Bachelor's degree
- 2 - 5 years' experience in marketing / brand coordination

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Automotive: 4 years (required)
- Customer service: 5 years (required)



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