Customer Experience Administrator

5 months ago


Johannesburg, South Africa Capsicum Culinary Studio Full time

Division Tertiary

Business Unit Capsicum Culinary Studio

Minimum experience Entry Level

Company primary industry Hospitality

Job functional area Customer Service

**CUSTOMER EXPERIENCE ADMINISTRATOR**
Johannesburg

To manage the front-of-house duties and responsibilities at the welcoming area of the campus. To

answer all telephonic calls in a professional manner and route the calls to the required extension.To

provide efficient ad hoc administrative support to the Campus Head and Customer Relations Officer.

**KEY RESULT AREAS**
- Manage the front of house duties at the welcoming area of the campus and answer telephonic calls in a professional manner and route call to the required extension.
- Provide efficient administrative support to the Campus Head and Customer Relations Officer (CRO).
- Assist Campus Head and Customer Relations Officer with the implementation and maintenance of ad hoc projects, as and when required.

**QUALIFICATIONS**:

- Grade 12 qualification (non - negotiable).
- Basic Higher Certificate (preferred).
- MS Office (Full package, including MS Outlook).
- MS Office Advanced, Company systems.

**EXPERIENCE**:

- 2 years administration front office.
- 1-year Executive assistant.

**SKILLS**:

- Advanced Oral & Written Communication.
- Time Management & Planning.
- Willingness to Learn.
- Customer Service Focused.
- Excellent communication and interpersonal skills.



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