Junior Service Desk Quality Analyst

**Job Title**: BMW - Junior Quality Analyst **Location**: Midrand **Cost Centre**: BMW Johannesburg **Agreement Type**: Permanent **Permanent** **Based in Midrand** Â To analyze customer interactions and capture insights into the QA tool to ensure an independent, objective and neutral collection of data. Â **Main Responsibilities (including but...

**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...

**Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

**Job Duties/Responsibilities will include**: Ensure that all related documentation is attached to the logged incidents and request. Manage call assigning and escalation. Follow up and update all user and engineer activity on the logged calls where applicable. National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in information...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

**ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and...

The main purpose of the role is to provide support to the quality department in implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties & Responsibilities** - Assisting in monitoring, reviewing, and scoring help desk calls and tickets on a daily basis to ensure...

JOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...

Gauteng, Midrand - R 20 000.00 - R 30 000.00 Monthly Basic Salary Great opportunity for a Junior Data Analyst in the telecommunications industry! Based in Midrand **Requirements**: - BSc (Computer science; Statistics; Mathematics or equivalent) or BEng Degree - Essential - 3+ Years experience in data and database management - VoIP Technologies (Asterisk,...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...

**ROLE PURPOSE** Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of...

**Job Advert Summary**: The Service Delivery Team Leader’s role is to motivate and guide the ICT Service Desk team in relation to service delivery and ensure that end users are receiving the appropriate assistance. This includes the responsibility of monitoring all procedures related to identification, prioritization, and resolution of incidents, including...

We are looking for a Service Desk Change Manager who will be responsible for:Management of the lifecycle of all changes.Change planning to avoid conflicts.Expedited change approval confirmation and communication.Emergency change approval confirmation and communication.Post Implementation Reviews.Final change review and closure.Daily, weekly, and monthly...

**ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and provide...

Ensure successful and high-quality service delivery by effectively supporting business with global projects. - South Africa - Midrand - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Disability insurance- Internal career development- Job with purpose- Mentor program- Onboarding program- Pension scheme- Trusted working...

To do accurate and independent analysis in relation to risk items, including operational incidents, and then present findings to the relevant risk manager. Will also be required to evaluate and then enhance/automate current analysis and reporting for PSG Konsult group as a whole and improve our risk management system. **Responsibilities**: - Plan, execute...

Gauteng, Midrand - Monthly Cost To Company (Market related, Negotiable) Major pharmaceutical company is seeking a dynamic Laboratory Analyst to join their team. This person will be working shifts and will be responsible to conduct quality control, in accordance with the Quality Management System, by performing analytical services in order to satisfy the...

Hahn Collections (Pty) Ltd is seeking to employ a Junior Data Analyst in their Midrand offices who will be responsible for: - Interpreting data and analysing results using statistical techniques and provide on-going reports. - Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency...