Junior Service Desk Quality Analyst

**Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

Gauteng, Midrand - R 30 000 - R 35 000 Monthly Basic Salary (Retirement fund / 3G card)- Role: Junior Data Analyst Location: Midrand A well-known leading ICT company is looking for a Junior Data Analyst to join their dynamic team. You will be responsible for the management of data generated by the various systems in the network and to translate this data...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

Job SummaryWe are seeking a highly skilled and experienced Service Desk Agent to join our team at Datacentrix. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and resolve technical incidents and requests in a timely and efficient...

Hire Resolve is currently seeking a highly skilled Service Desk Engineer on behalf of our esteemed client, a leading specialist in ICT solutions. Our client excels in helping organizations design, support, and manage robust IT infrastructures that drive business success. This role offers a unique opportunity to join a dynamic team dedicated to delivering...

**ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and...

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

**ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Senior Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and...

The main purpose of the role is to provide support to the quality department in implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties & Responsibilities** - Assisting in monitoring, reviewing, and scoring help desk calls and tickets on a daily basis to ensure...

Job SummaryHire Resolve is seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing high-level, quality service assurance to corporate clients within the Customer Services Operations Centre.Key ResponsibilitiesProvide technical support for all aspects of Converged Network...

Job Title: Service Desk EngineerHire Resolve is seeking a skilled Service Desk Engineer to support our client's ICT solutions. The ideal candidate will provide high-level service assurance to corporate clients and support technical aspects of Converged Network infrastructure.Key Responsibilities:Provide quality service assurance to corporate clients within...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...

**ROLE PURPOSE** Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of...

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

**ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and provide...

Ensure successful and high-quality service delivery by effectively supporting business with global projects. - South Africa - Midrand - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Disability insurance- Internal career development- Job with purpose- Mentor program- Onboarding program- Pension scheme- Trusted working...

To do accurate and independent analysis in relation to risk items, including operational incidents, and then present findings to the relevant risk manager. Will also be required to evaluate and then enhance/automate current analysis and reporting for PSG Konsult group as a whole and improve our risk management system. **Responsibilities**: - Plan, execute...

**Role Description and Responsibilities**: One of the largest internationally renowned Accounting and Auditing firm is **urgently** looking for **Workday Configuration Support Analyst (Senior Associate) - HCM & Compensation **to join the HR Systems Practice in Operate Digital. The Operate Digital HR Systems Practice are a team of People Technology...

The ONB Technical Analyst works within a business operational context and is **assigned **_or _**dedicated to any one or more of the functional domains listed below. **This role involves delivery of support functions according to Vodacom Enterprise Technology business processes, guidelines and policies. Compliance to documented processes as per the Refinery...