Shift Manager
2 days ago
Our client in the telecommunications industry is currently searching for a shift manager who will be responsible for planning and managing the daily call desk operations, shift schedules, agent’s performance and customer escalations.
- **Duties**:_
- Ensure customers are updated on progress of faults and that all duties within the call desk are performed accurately and effectively
- Analyse the call desk data, to ensure quality assurance
- Focus on improving performance and processes in an effort to better support the customers
- Improve call desk operations and standard operating procedure
- Assist with resource planning and management of the shift roster for call desk resources
- Assist with customer escalations and manage customer expectations
- **Experience**:_
- 2 years + management experience
- 2 years + call desk and customer experience
- Strong leadership and organizational skills
- Confident problem solver and team player
- ISP service desk and ITL processes experience
- Experience creating shift schedules
- Excellent communication and interpersonal skills
- At least 3 years call centre experience within a customer service environment
- Worked in a telecommunication environment
- Experience in Service Now, Remedy, NMS tools
- **Qualifications**:_
- Matric/Grade 12 essential
- ITILV3 Foundation desirable
- Management degree/NQF Level 7 advantageous
- Project Management certificate advantageous
- Call centre or customer service certificate essential
- Technical or IT related tertiary qualififcation desirable
- Cisco CCNA R&S/SP/Wireless essential
**Job Type**: Permanent
Pay: R18,000.00 per month
Application Question(s):
- How many years call centre management experience do you have?
-
Production Shift Manager
2 days ago
Midrand, South Africa GP Consult Full timeGauteng , Midrand R 15 000R 20000 Plus Incentives (Negotiable) Production Shift Manager - Olifantsfontein - FMCG foods - Grade 12 with university exemption - At least three years’ experience in leading teams - Must be able to work day and night shifts 2 Weeks Nighshift, then 2 Weeks Dayshift. Nightshift - Monday to Thursday 18:00 to 06:00 Dayshift -...
-
Shift Supervisor
7 months ago
Midrand, South Africa CBRE Excellerate Full timePosition title : Shift Supervisor Position reports to : DSC Operations Manager Grade : C2 Business Unit : CBRE Excellerate Location : Site **CBRE Data Centre Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to...
-
Shift Technician
7 months ago
Midrand, South Africa CBRE Excellerate Full timePosition title : Shift Technician Position reports to : DSC Operations Manager Business Unit : CBRE Excellerate **CBRE Data Centre Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to ensure 100% uptime of engineering...
-
Shift Plant Operator
7 months ago
Midrand, South Africa CBRE Excellerate Full timePosition title : Shift Plant Operator Position reports to : DSC Operations Manager Grade : B5 Business Unit : CBRE Excellerate Location : Site **CBRE Data Centre Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to...
-
Shift Laboratory Analyst
7 months ago
Midrand, South Africa NEOC Digital Full timeOur Client is looking for a Shift Laboratory Analyst who will be working shifts and will be responsible to conduct quality control, in accordance with the Quality Management System, by performing analytical services in order to satisfy the client’s needs in accordance with the requirements of the South African Health Products Regulatory Authority. This...
-
Shift Supervisor
1 month ago
Midrand, South Africa Bidvest Facilities Management Full time**ROLE PURPOSE** The supervisor shall continuously work on the improvement of service quality, rationalization of services, efficiencies, and effectiveness of maintenance, strategies, and repairs. Manage the maintenance operations, employees, standards, and customer satisfaction. **MAIN OUTPUTS** - Operations planning and monitoring. - Maintenance planning...
-
Phlebotomist - Waterfalls Hospital (Night Shift)
1 month ago
Midrand, South Africa Ampath Laboratories Full timeAdvert Reference: P14425 Phlebotomist - Waterfalls Hospital (Night Shift) Job Title: Phlebotomist - Waterfalls Hospital (Night Shift) - Closing Date: 2024/12/11 - Position Available From: 2024-12-04 - Area: Waterfalls Midrand - Actual Place Of Work: Waterfalls Midrand - Position Type: Full-Time - Weekly Hours: 42 - Time Conditions: 7 day Work Week...
-
Shift Warehouse Controller
9 months ago
Midrand, South Africa RCL FOODS Careers Full timeAt **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! Our Talent Team is looking for a proactive & efficient **Shift Warehouse Controller** with great interpersonal skills to join our **Vector Logistics** team based in **Midrand **and...
-
Shift Warehouse Controller
6 months ago
Midrand, South Africa RCL FOODS Careers Full time**Vector Logistics** is looking for a **Shift Warehouse Controller** for our **Midrand **site. This Position reports directly to the **Warehouse Controller.** **Purpose of the Role** To control the processes of inbound, outbound and stock handling in order to maintain efficiency within the warehouse. The incumbent will be responsible for managing the...
-
Shift Transport Controller
9 months ago
Midrand, South Africa RCL FOODS Careers Full timeAt **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! Our Talent Team is looking for someone who is brilliant at the basics to fill the role of **Shift Transport Controller **with great adaptable skills to join our **Vector Logistics...
-
Shift Warehouse Controller
2 days ago
Midrand, South Africa RCL FOODS Careers Full timeAt **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! Our Talent Team is looking for a proactive & efficient **Shift Warehouse Controller** with great interpersonal skills to join our **Vector Logistics** team. The role will report into...
-
Shift Warehouse Controller
9 months ago
Midrand, South Africa RCL FOODS Careers Full timeOur Talent Team is looking for a proactive & efficient **Shift Warehouse Controller** with great interpersonal skills to join our **Vector Logistics** team. The role will be based in** Midrand.** This position exists to control the processes of inbound, outbound and stock handling in order to maintain efficiency within the warehouse. **Duties &...
-
Events / Conferencing Floor Manager - Midrand
3 months ago
Midrand, South Africa HotelJobs.co.za Full timeConferencing & Events Venue in Midrand is looking for a Events / Conferencing Floor Manager. - Ensure efficient operations: The smooth and efficient operational running of the venue during your shifts. - You will need to maintain an excellent guest experience by leading the floor team, handling guest complaints & issues whilst ensuring a consistently high...
-
Squad Leader
2 days ago
Midrand, South Africa Jurumani Solutions Full timeJurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...
-
Restaurant General Manager
7 months ago
Midrand, South Africa Easyskill Hospitality Recruitment Full timeA fast-growing restaurant group is seeking an experienced Restaurant General Manager to join its team in opening an upper-tier restaurant in Waterfall Midrand. IMPORTANT TO NOTE THAT THE SUCESSFULL CANDIDATE WILL NEED TO BE TRAINED IN PRETORIA BEFORE ASSUMING THE ROLE IN WATERFALL. This person shall report directly to the Owner-Operator of the store. The...
-
Trainee Managers
7 months ago
Midrand, South Africa Food Lovers Market Full timeVorna Valley, Gauteng - Permanent 8 hrs p/shift - Work schedule: 6 shifts per week - TBC p/month - Start date: ASAP Job description This is a summary of what the job involves to help you decide if you are a good fit. - We want talented professionals like you, to help us ensure our leadership for the- future of our ever growing company.- Since we are all...
-
Front Office Manager
6 months ago
Midrand, South Africa HotelJobs.co.za Full timeOur Hotel situated in Midrand is seeking a Front Office Manager: Main duties and responsibilities: - Guest relations - Management of the Front office and its procedures - Staff Management (Recruitment, training) - Reservations - Financial (Debtors, Petty Cash, Float) - Communicate with all relevant departments at all times - Maintain the Health and Safety...
-
Duty Manager
7 months ago
Midrand, South Africa Hospitality Jobs Africa Full timeKeep track of monthly, quarterly and yearly goals Work with management to assess and improve processes and policies Monitor and report on revenue and cash flow Uphold and enforce company policies Train new hires Address employee complaints or performance issues as needed Check in with employees regularly to determine satisfaction Schedule shifts Help...
-
F&b Manager
10 hours ago
Midrand, South Africa HotelJobs.co.za Full timeA 4* hotel with over 150 rooms seeks a dynamic and driven 4/5* hotel food & beverage manager with the following ESSENTIAL REQUIREMENTS! - Hospitality management diploma completed - 3 year diploma - Minimumt 3 years’ experience in the same position in a 4 & 5* hotels essential - International hotel management experience an advantage - Stable track record ie...
-
Trainee Manager
6 months ago
Midrand, South Africa Food Lovers Market Full timeVorna Valley, Gauteng - Permanent 8 hrs p/shift - Work schedule: 6 shifts per week - TBC p/month - Start date: ASAP Job description This is a summary of what the job involves to help you decide if you are a good fit. - We want talented professionals like you, to help us ensure our leadership for the future of our ever-growing company.Since we are all about...