Groups & Events Coordinator

6 months ago

Cape Town, South Africa Belmond Management Full time

Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

- Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event.
- Quote and contract all potential business through all available booking channels.
- Ensure that standard correspondence formats for various stages of reservations is completed and maintained.
- Answer reservations calls in a pleasant and courteous manner, in accordance with LQA standards.
- Ensure all relevant groups / event information is communicated in a timely fashion.
- To optimize sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.
- Manage site inspections in conjunction with the Sales team.
- To continuously seek ways to maximize revenues and profits by up-selling facilities and services.
- Establish rapport with clients maintaining effective customer relationships and provide a timely response to their enquiries.
- Spend time in each function / event to ensure that the guests and organizers are well looked after and to support banqueting where needed.
- Liaise with suppliers (off-site) when needed.
- Preparing and ensuring all bookings are accurate and in accordance with Company policies and procedures.
- Ensure the accurate and timeous invoicing and that payment is received.
- To ensure that function sheets are compiled accurately on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.
- Maintain close working relationships with all other departments in the Company; keeping them updated and involved in all details of upcoming functions and groups.
- Ensure you remain knowledgeable on all aspects relating to the hotel room configuration and banqueting operation and services available; menu options, beverage knowledge, wine lists, function room layout, hotel room layout etc.
- Ensure that you meet and work according to the department’s Standard Operating Procedures.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / requests.
- Maintain the highest standards of professionalism when working through guest issues/complaints.
- Performing daily banking duties (posting of blue slips).
- Taking refunds, commission claims etc. to accounts daily.
- To ensure that function sheets and Group file covers are compiled and distributed on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.
- To ensure that all details pertaining to Group or Event functions e.g. client files, contract and confirmation letters are accurate, recorded and relevant parties are kept up to date as required.
- To ensure that all room and Banqueting charges are accurate.
- Follow up daily on PM's and accounts outstanding.
- In the absence of the manager, attend weekly Banqueting forecast meetings to discuss functions in greater detail with relevant parties and to provide answers to any areas of concern.
- In the absence of the manager, attend weekly Groups meetings to ensure sufficient follow up and information shared with Sales team.
- Hosting of group pre-cons, to be present for group arrivals and departures as required and ensure regular check up with in house groups.

**Requirements**:
Experience & qualifications
- Diploma or degree from a reputable hotel school - preferred.
- 3 - 5 years Group / Events / Conferencing Experience within a luxury environment - preferred.
- Previous junior sales and reservations experience - advantageous.

Knowledge and skills
- Strong verbal and written communication skills.
- Opera PMS knowledge.
- Computer literacy.
- Excellent organization and time management skills.

**Benefits**

What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

**Location**:

- South Africa, Cape Town

  • Event Operations Coordinator

    2 days ago

    Cape Town, Western Cape, South Africa Gel Events Full time

    Job TitleEvent Operations Coordinator**Job Description:**We are seeking a skilled and dedicated Event Operations Coordinator to oversee the smooth execution of guest logistics operations during events. This critical role involves ensuring seamless coordination with clients, staff, and event companies to deliver exceptional results.**Key Responsibilities:**...

  • Groups & Events Coordinator

    3 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Key Responsibilities**: - Coordinate and manage group bookings, from initial inquiry to final event execution. - Liaise with clients to understand their needs and provide customised event solutions. - Work closely with the sales, front office, and F&B teams to ensure seamless coordination of all event logistics. - Handle event-related administrative...

  • Groups and Events Coordinator

    4 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Groups and Events Coordinator (12899) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...

  • Group & Events Coordinator

    4 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality Recruitment is looking for a Group & Events Coordinator to join the team at a luxurious 5-star hotel in Cape Town. This would include providing the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party. **Responsibilities**: - Preparing quotes,...

  • Gel Events Onsite Logistics Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Gel Events Full time

    We are seeking a highly skilled and dedicated onsite logistics coordinator to oversee the smooth operation of guest logistics during events. This critical role is responsible for ensuring seamless check-ins, guest tracking, and coordination with clients and staff.Key Responsibilities:Set up and manage onsite guest check-in and tracking systems to ensure...

  • Groups & Events Coordinator

    4 weeks ago

    Cape Town, South Africa Belmond Mount Nelson Hotel Full time

    Job title : Groups & Events CoordinatorJob Location : Western Cape, Cape TownDeadline : December 20, 2024Quick Recommended Links Jobs by Location Job by industries Primary Responsibilities Include: Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event. Quote and contract...

  • Groups & Events Coordinator

    3 weeks ago

    Cape Town, South Africa Belmond Mount Nelson Hotel Full time

    Job title : Groups & Events Coordinator Job Location : Western Cape, Cape Town Deadline : December 20, 2024 Quick Recommended Links Jobs by Location Job by industries Primary Responsibilities Include: Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an...

  • Junior Event Coordinator

    7 months ago

    Cape Town, South Africa XL Events Full time

    Overall Responsibility: Quoting, Invoicing, Placing of Orders, Scheduling of events. Main responsibilities: - Sourcing and shopping for projects worked on - Basic Quotes, Mood boards and learning of our online system current - Sourcing of hired items from various suppliers. - Develop a positive working relationship with clients and team...

  • Onsite-Event Manager

    2 weeks ago

    Cape Town, South Africa Gel Events Full time

    We are looking for a skilled and dedicated Onsite Event Manager to join our team. This role is critical in ensuring smooth guest logistics operations during events. The ideal candidate will oversee onsite check-ins, guest tracking, and coordination with clients and staff. Key Responsibilities: Set up and manage onsite guest check-in and tracking...

  • Event Director

    4 months ago

    Cape Town, South Africa dmg events Full time

    **About us** dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for...

  • Onsite-Event Manager

    2 weeks ago

    Cape Town, South Africa Gel Events Full time

    We are looking for a skilled and dedicated Onsite Event Manager to join our team. This role is critical in ensuring smooth guest logistics operations during events. The ideal candidate will oversee onsite check-ins, guest tracking, and coordination with clients and staff.Key Responsibilities:Set up and manage onsite guest check-in and tracking...

  • Groups & Events Coordinator

    6 months ago

    Cape Town, South Africa Belmond Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Group & Events Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This luxury brand is seeking an experienced Groups & Events Manager to manage the day-to-day functioning of the Groups and Events team and the efficient running of the office, ensuring the team achieves the hotel and departmental goals and revenue targets. **Responsibilities**: - To manage the day to day functioning & office of the Groups and Events team -...

  • Groups and Events Coordinator

    8 months ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting; whether you’re planning a large-scale business event, a show stopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Groups and Events Coordinator

    8 months ago

    Cape Town, South Africa Belmond Full time

    Here at Mount Nelson, our venues provide the perfect setting; whether you’re planning a large-scale business event, a show stopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Event Coordinator

    3 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Event Coordinator - Luxury Hotel Group - Atlantic Seaboard** We are seeking an enthusiastic and detail-oriented Event Coordinator to join our prestigious luxury hotel group, based in the picturesque Seapoint. As an Event Coordinator, you will play a pivotal role in planning and executing high-end events, ensuring that every detail reflects our commitment...

  • Group & Events Coordinator - Cape Town

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Large Hotel in Cape Town with extensive Banqueting, Conferencing, Weddings & Events facilities is looking for a Group & Events Coordinator. - You will be responsible for ensuring that group events within the hotels meet the hotels level of quality standards. - You will be in charge of preparing quotes, making follow-up calls with prospective clients and...

  • Groups & Events Coordinator

    1 month ago

    Cape Town, South Africa Belmond Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Groups & Events Coordinator

    1 month ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Groups & Events Coordinator

    1 month ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary...