Groups & Events Coordinator
3 months ago
**Key Responsibilities**:
- Coordinate and manage group bookings, from initial inquiry to final event execution.
- Liaise with clients to understand their needs and provide customised event solutions.
- Work closely with the sales, front office, and F&B teams to ensure seamless coordination of all event logistics.
- Handle event-related administrative tasks, including contracts, billing, and follow-up.
- Ensure that all events run smoothly, addressing any issues that may arise on the day of the event.
- Maintain strong relationships with clients to ensure repeat business and customer loyalty.
- Provide detailed reports on event performance and client feedback to senior management.
**Requirements**:
- Recent experience as a Groups and Events Coordinator in a 4/5* hotel environment.
- Strong organisational skills with the ability to manage multiple events simultaneously.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of event management systems and software.
**Competencies**:
- High attention to detail and problem-solving abilities.
- Ability to work flexible hours, including evenings and weekends when required.
- Strong team player with a proactive approach to guest service.
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