Bpo Operations Manager

**About Our Company**: We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment. **Position Overview**: **Responsibilities**: - Lead and...

**Duties & Responsibilities** - Leading project planning sessions for on-boarding of new clients. - Coordinating staff and internal resources - Managing project progress and adapting work as required - Ensuring projects meet deadlines - Overseeing all incoming and outgoing project documentation - Conducting project review and creating detailed reports for...

**Position description**: This role requires a seasoned HR Executive who will provide strategic HR leadership to various HR projects in the business. This role will play a central role in working closely with the Group HR Executive in forward planning and strategy development for “OUR CLIENT” as a whole and will also be responsible to providing...

**Join Our Team: Retail Training Specialist (Night Shift)** Are you a seasoned trainer with a passion for the retail sector? Do you thrive in dynamic environments where you can make a meaningful impact? Look no further! We are a leading Business Process Outsourcing (BPO) company, specializing in providing exceptional services for various campaigns in the...

Call Center Manager Randburg R550000 - 600000 The employer is a high-performing Business Process Outsourcing Solutions Provider specialising in customer management partnerships, as experts in service excellence, they set the standards for global customer satisfaction, client delight and employee engagement. - 4 years of Call Centre & BPO Ops Management...

The Contact Centre Manager is responsible to **ensure a one-stop service for assigned clients and allocated Learners and to enhance the overall experience **of the customer. The Contact Centre Manager is responsible for **establishing strong business relationships** within Isonxperiences functions and to **improve customer service** to achieve the business...

**Principal Business Unit Head** **Randburg** **R1 025 020** - 8 years of related business experience - 5 years of experience in the Contact Centre/BPO industry - 2 years leading an operation of at least 300 seats **Job Purpose** The purpose of this position is to take overall responsibility for the relevant Business Unit to meet its contractual and...

Gauteng, Randburg - R1.4 Million - R2 Million Cost To Company (Bonuses) Our client in the Services Industry for Insurance products on behalf of the major banks, financial services and insurance companies within South Africa is seeking A CEO or Managing Director with BPO experience **Minimum requirements**: - Relevant Bachelor’s Degree - At least five...

My client in the BPO space is recruiting Experienced Call Centre Agents for their American Campaign based in Randburg **Minimum Requirements**: Experience required is minimum of 1 year plus experience in call centre environment (advantageous experience within international call centre) Matric Brilliant command of the English Language both written and...

**BFSI Marketing Manager** Â **KEY RESPONSIBILITIES**: - Responsible for the overall execution and delivery of Marketing and Communications support for our Banking, Financial Services and Insurance (BFSI) solutions for iSON Xperiences and CSS Solutions. - Ensure BFSI marketing strategy alignment with the global iSON Xperiences brand strategy -...

Position: Operational Manager Location: Johannesburg Specialization: Security Services Your Role: As our Operational Manager, you will be the driving force behind the seamless execution of security operations throughout South Africa. Your responsibilities will include: - Overseeing day-to-day security operations to ensure efficiency and effectiveness. -...

Position: Operational Manager Location: Johannesburg Specialization: Cleaning Services Key Responsibilities: - Oversee day-to-day operations of cleaning services across multiple sites. - Develop and implement strategic plans to ensure efficient and effective cleaning operations. - Manage and mentor a diverse team of cleaning staff, fostering a culture of...

MAIN JOB PURPOSE The Operations Manager will be responsible for implementation and managing all aspects of the Signa Opportunity (SOY) operations by operationalising the strategic objectives and priorities of the company in order to maximise operational performance, efficiency and effectiveness. This will be achieved by overseeing SOY’s business function...

Operations Manager Randburg R360 000 p/a - Knowledge of and experience in contact centre performance metrics and reporting - 2 years as a Team Leader experience JOB PURPOSE The purpose of this role is to lead and manage the Team Leaders within the business unit, ensuring the operational performance metrics are met. KEY PERFORMANCE AREAS - People...

We are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales. **Required Minimum Education / Training** - Relevant degree (essential) - RE5 (Added...

Job Description To effectively manage and oversee all operational aspects in the achievement of the business objectives in the Commercial Credit Team. Focus areas of the role include managing OCS queues for misaligned accounts and updating the Mandate system to taking direct responsibility for key credit projects or providing sign off or support for...

Gauteng, Randburg - Monthly Cost To Company (Market related, Negotiable) Company based in Randburg is seeking a dynamic and very organised Operations Manager to join their expanding team. **Minimum requirements**: - Grade 12 essential - Tertiary qualification is an advantage - 5 + years’ experience in operations / financial services/ customer service/...

Our client in the Engineering Industry is looking to employ an Operations Manager for their South African Office - The successful candidate will be Managing all aspects of the Manufacturing, Production and Logistics processMinimum requirements: Grade 12 with a Bachelors Degree in Engineering Must have a proven track record in operational excellence across...

The Role: **Job Purpose** In this role you are required to create and implement an operational recruitment process and tracking system that is inclusive on equal employment practices in line with Isonâ??s strategy by using a variety of platforms and search engines, and to optimise the techniques used for advertisements. **Responsibilities**: - Taking a...

**Main purpose / objective of the position** This role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...