Client Service Manager

7 months ago


Randburg, South Africa Energy at Work Projects Full time

**Duties & Responsibilities**
- Leading project planning sessions for on-boarding of new clients.
- Coordinating staff and internal resources
- Managing project progress and adapting work as required
- Ensuring projects meet deadlines
- Overseeing all incoming and outgoing project documentation
- Conducting project review and creating detailed reports for executive staff
- Optimizing and improving processes and the overall approach where necessary
- Capacity to manage high-pressured situations
- Ability to multi-task and manage various project elements simultaneously
- Be a solutions architect for our clients
- Think creatively and laterally to solve problems
- Ability to develop senior-level relationships quickly and effectively and manage
accounts.
- Work closely with the Operations Team to assist them with decision making and
problem-solving.
- Tracking KPI's and reporting

**Experience and Skills**
- Project Management Diploma (Advantageous)
- Exceptional organisational skills and structure.
- 2-3+ years of On-boarding/Project Planning / Transitions experience and client
management.
- 2-3+ years working within a BPO and working with International Clients.
- Managed multiple projects simultaneously.
- You will have in-depth knowledge of International BPOs and Operational processes.
- Strong Leadership skills and high EQ.
- Outstanding written and verbal communication skills.
- Comfortable working in a hyper-growth / fast paced environment.


  • Client Service Head

    4 weeks ago


    Randburg, South Africa FirstRand Full time

    Job Description Direct and manage strategic plans, resources, policies, programs and schedules for business, and continually align these objectives to ensure high service levels are maintained To ensure service delivery across the various segments are delivered through multiple channels with a huge focus to drive client enablement via electronic...


  • Randburg, South Africa National Warehouse and Logistics Company Full time

    **Main Purpose of the Job**: - Maintain the company’s existing relationships with a client/ group of clients so that the client continues using the company. **Education and experience required**: - Matric with mathematics - 2 - 3 years Client Management experience - Good time management in managing the workload - Able to prioritize urgent tasks in a...


  • Randburg, South Africa FirstRand Full time

    Job Description To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations. - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and inclusivity within own team - Identify and utilise...


  • Randburg, South Africa FirstRand Full time

    Job Description To ensure client and product retention by providing pre - and after-sales service across the entire value chain for multiple channels and brands in a contact centre environment, whilst complying with strict regulations - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and...


  • Randburg, Gauteng, South Africa Signa Group Full time

    Job DescriptionWe are looking for a highly motivated Client Relations Manager to manage multiple client accounts, provide exceptional customer service, and drive business growth.Manage client relationships and identify opportunities for growthDevelop and implement sales strategies to meet business objectivesCollaborate with internal teams to ensure seamless...


  • Randburg, South Africa Initiate International Full time

    Are you fluent in **Japanese** and looking for an exciting new challenge? Keep reading! We’re looking for a **Japanese speaking Client Service Executive** to join a leading global technology company at their offices in **Johannesburg, South Africa**. If you have some customer service experience and are looking for an exciting new challenge with one of the...


  • Randburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant (12 Months contract) Please note that this is a 12 Months’ Fixed Term Contract role. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial...


  • Randburg, South Africa ITC Business Administrators Full time

    **CLIENT RELATIONSHIP MANAGER** **ITC Business Administrators** **Parden Eiland, Cape Town** **Salary**: Negotiable JOB PURPOSE To oversee all aspects of client relationship, including identifying and pursuing new business growth opportunities within allotted client portfolios within the Debt Collection environment. QUALIFICATIONS & EXPERIENCE - Minimum...


  • Randburg, South Africa FirstRand Full time

    Job Description To identify and onboard new revenue growth opportunities for the bank, provide client insights and engagement opportunities through a positive and seamless client experience by offering appropriate solutions to clients across multiple channels and managing the end-to-end lifecycle for opportunities and insights across multiple channels,...


  • Randburg, South Africa iSON Xperiences Full time

    **Managed Service Manager - Consumer Electronics** **Contract Position** **Based in Randburg** To manage the Service centre department. This entails ensuring that the business commercials reflect those agreed to with clients as well as people and financial management. **JOB PURPOSE**: - Manage a team of technicians - Responsible for assigning electronic...


  • Randburg, Gauteng, South Africa Signa Group Full time

    Job Description: Client Relationship SpecialistThe Signa Group is looking for a skilled Client Relationship Specialist to manage client relationships and drive business growth. As a Client Relationship Specialist, you will be responsible for developing and maintaining strong relationships with clients, understanding their business needs, and identifying...


  • Randburg, South Africa Irdeto Full time

    **Who we are**: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including...


  • Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet**Job category**:Client Services**Location**:Randburg**Contract**:Permanent**Remuneration**:MARKET RELATED**EE position**:Yes**Introduction**: **Job description**: **The incumbent will be expected to**: - Co-ordinate and maintain activation correspondence and supply feedback clients and intermediaries - Assist...


  • Randburg, South Africa FirstRand Full time

    Job Description To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met - Deliver internal and external customer service excellence through adherence to quality service standards - Leverage customer analytics and insights to inform the business on decisions and that...

  • Service Manager

    7 months ago


    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: The Client Operations Team Leader oversees the performance of a team. The incumbent ensures that the team achieves set performance targets and maintains customer service standards. The incumbent is required to have people skills and be service oriented. **experience and...

  • Service Manager

    7 months ago


    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Service Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • Service Manager

    7 months ago


    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Service Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • Service Manager

    7 months ago


    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Responsible for activities associated with the identification prioritisation and resolution of reported problems.**experience and...


  • Randburg, South Africa Dante Personnel Full time

    Gauteng, Randburg - R22 500 - R25 000 Monthly Cost To Company I transact Service and Support Manager in Randburg **Minimum requirements**: - Relevant tertiary qualifications or suitable experience - 5 Years of Industry experience and product knowledge in Contact Centre Team Leader - Client Service driven - Ability to work under extreme pressure - Managing...