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Client Service Manager
2 weeks ago
**Duties & Responsibilities**
- Leading project planning sessions for on-boarding of new clients.
- Coordinating staff and internal resources
- Managing project progress and adapting work as required
- Ensuring projects meet deadlines
- Overseeing all incoming and outgoing project documentation
- Conducting project review and creating detailed reports for executive staff
- Optimizing and improving processes and the overall approach where necessary
- Capacity to manage high-pressured situations
- Ability to multi-task and manage various project elements simultaneously
- Be a solutions architect for our clients
- Think creatively and laterally to solve problems
- Ability to develop senior-level relationships quickly and effectively and manage
accounts.
- Work closely with the Operations Team to assist them with decision making and
problem-solving.
- Tracking KPI's and reporting
**Experience and Skills**
- Project Management Diploma (Advantageous)
- Exceptional organisational skills and structure.
- 2-3+ years of On-boarding/Project Planning / Transitions experience and client
management.
- 2-3+ years working within a BPO and working with International Clients.
- Managed multiple projects simultaneously.
- You will have in-depth knowledge of International BPOs and Operational processes.
- Strong Leadership skills and high EQ.
- Outstanding written and verbal communication skills.
- Comfortable working in a hyper-growth / fast paced environment.
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