Client Relationship Manager

5 days ago

Johannesburg, South Africa Harambee Youth Employment Accelerator Full time

ABOUT THE ROLE
The Client Relationship Manager role is a crucial part of Harambee’s Demand strategy,
reporting to the Lead: Relations, Employer Business Development. Responsible for building and
maintaining trust relationships with a portfolio of (existing and new) clients and partners, in
order to advocate for more inclusive hiring practices, and unlock demand (earning and learning)
opportunities for the work-seeker network supported via the SAYouth platform. They will
support the overall Demand Strategy which includes working with a number of Priority Growth
Areas as identified together with the Presidential Youth Employment Intervention (PYEI),
Government opportunities which include Public Employment Programmes and opportunities
within the formal and private sector. Work closely with the Portfolio and Sector Leads, Impact
Team and very closely with the Employer Services team to ensure the achievement of the
strategy. Highly-matrixed role which involves partnering with the Opportunity Development
team, and significant coordination with other internal teams, as well as external partners to cocreate
and implement solutions.
- Support priority lead with intermediation work where relevant.
- Maintain relationships with identified opportunity holders/employers/demand partners.
- Identify and unlock demand and convert existing demand.
- Storytelling:

- Present most recent value proposition to partners.
- Facilitate change management with legacy partners.
- Demand Management:

- Analyse data on SA Youth to identify partners with demand.
- Liaise with clients on new demand.
- Work closely with Employer Services team to ensure projects are executed timelessly with accuracy.
- Analyse client demand trends and help develop insights.
- Relationship Management:

- Establish, build and sustain long-term relationships with key stakeholders for supplied demand.
- Develop an understanding of client’s current and future demand needs.
- Cross-sell and upsell into existing relationships and organisations.
- Conduct diagnostics as needed.
- Engage with both internal and external stakeholders as required to ensure the achievement of project objectives.
- Maintain strong internal relationships with relevant teams to ensure the achievement of project objectives.
- Deliver & manage client expectations professionally.
- Work with internal teams to resolve client issues.
- Ensure that clients are kept happy and satisfied, by providing prompt responses and efficient service at all times.
- Provide insights and input into strategy based on market intelligence gathered in the field.
- Administrative Management:

- Ensure that demand is accurately reflected on the relevant document/place as agreed upon from time to time.
- Liaise with Employer Services team to ensure placements are reported.
- Joint ownership of targets, dashboards, and data management to monitor progress on our systems change and people level metrics.
- Ensure placement feedback is received from clients.

MINIMUM REQUIREMENTS
- Matric / Grade 12.
- Relevant tertiary qualification will be advantageous.
- Experience in sales, business development will be advantageous.
- COMPETENCIES
Situational Awareness: Understands changing situations, adopts the right attitude and takes timely actions.
- Teamwork and Collaboration: Actively participates as a team member, fostering strong connections with colleagues and stakeholders at Harambee.
- Commitment to Excellence: Sets high standards for self and others, striving for excellence at Harambee.
- Problem Analysis and Resolution: Uses sound judgment to identify and solve problems effectively at Harambee.
- Partnership Building: Identifies and cultivates strategic relationships to drive business goals at Harambee.
- Effective Communication: Delivers clear and impactful communication tailored to various audiences, utilizing multiple formats and tools.

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