Client Relationship Manager

4 weeks ago


Johannesburg, Gauteng, South Africa Dananda Talent Full time
Job Description

We are seeking a highly skilled Client Relationship Manager to join our team at Dananda Talent.

Job Summary:

The successful candidate will be responsible for developing and maintaining strong, lasting relationships with clients, ensuring regular communication and providing updates on services, products, and solutions.

Key Responsibilities:

  • Client Relationship Management:
    • Develop and maintain strong, lasting relationships with clients.
    • Act as the primary liaison between the company and its clients.
    • Ensure regular communication and provide updates on services, products, and solutions.
  • Account Management:
    • Understand client business needs and provide relevant IT, PABX, and telecommunication solutions.
    • Monitor account performance and proactively address any issues.
    • Maintain detailed records of client interactions and preferences in CRM systems.
  • Sales and Business Development:
    • Identify opportunities for upselling, cross-selling, and renewing contracts.
    • Collaborate with the sales team to develop proposals and close new business deals.
    • Achieve or exceed revenue targets and KPIs.
  • Problem Solving and Support:
    • Address client concerns promptly, escalating to technical teams when necessary.
    • Coordinate with internal departments to ensure service delivery meets client expectations.
    • Provide feedback to management to improve products and services.
  • Market Insight:
    • Stay updated on industry trends, competitor activities, and emerging technologies.
    • Use insights to recommend service improvements and innovative solutions to clients.

Required Qualifications and Skills:

  • Education:
    • Bachelor's degree in Business Administration, IT, Telecommunications, or related field.
  • Experience:
    • 35 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
    • Proven track record of achieving sales targets and managing multiple client accounts.
  • Skills:
    • Strong communication and interpersonal skills.
    • Ability to understand technical concepts and explain them in simple terms.
    • Proficiency in CRM tools and Microsoft Office Suite.
    • Analytical and problem-solving skills.
    • Excellent organizational and time management abilities.

Salary: $80,000 - $110,000 per year

Location: Flexible (remote work options available)



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