Client Service Relationship Manager
2 weeks ago
As a Client Service Relationship Manager, you will be responsible for managing a selection of manufacturer client relationships across South African clients. The role requires delivering on commercial agreements in place with our manufacturer clients, managing day-to-day relationships with key client stakeholders, and presenting data to key client stakeholders.
Key Responsibilities
• Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
• Build a strong partnership with clients and create & deliver pertinent analytical insights & presentations.
• Client Management: undertake analysis for RMS data and handle clients' queries.
• Technical: acquire knowledge of both RMS solutions by attending requisite trainings.
• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards.
Qualifications
You have experience in research and analytics, and possess strong communication skills to translate data into clear insights and recommendations. You are a team player, capable of working in a team environment and sharing responsibilities with other team members. You have a strong command of Microsoft Excel and Power Point, and are able to translate numbers into clear insights and recommendations.
About NielsenIQ
At NielsenIQ, we are the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
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