Client Relationship Manager

7 months ago

Johannesburg, South Africa Iress Limited Full time

See yourself being part of a large, transformational change? This could be the role for you

Who We Are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

Role Purpose

This role is responsible for building and maintaining relationships with key existing clients that are of significant strategic importance to the organization. Viewed as an essential link between the needs of the client and the capabilities of Iress to meet those needs, the client relationship manager ensures that both parties deliver on their contractual commitments, build a mutually beneficial, sustainable relationship and ensure any opportunities for new business within the client portfolio are identified and converted into revenue growth.

Your objectives and responsibilities will focus on...- Build and maintain client relationships including being a trusted contact point for key decision makers.- Engage with clients to understand their overall strategy, business problems and priorities and where we can deliver solutions.- Achieve agreed monthly, quarterly, and annual revenue targets that incorporate client retention, and uplift from increased usage and the sale of additional solutions.- Achieve agreed activity targets that focus on regular proactive client engagement in line with a structured plan. Engage with clients regularly and in line with a structured engagement model.-
- Produce and implement successful client management plans.- Lead commercial negotiations and ongoing revenue forecasting for clients.- Work with clients to implement and ensure adoption of Iress products. This includes proactively educating clients on new release functionality or features and the benefits this brings to their business.- Support the delivery of new and enhanced product features and propositions to the market by establishing clear adoption and account plans, following the necessary internal process to engage specialists for complex requirements.- Is a point of escalation and information for client support teams and may be occasionally required to assist with the management of tickets to ensure optimal client experience is maintained.- Builds a network within industry including clients and prospects and contributes to opportunities to promote Iress where available.

To be successful in this role you will

Have a Strong commercial and financial acumen. Be highly strategic and commercially focused with the able to contribute to broader business conversations. You will have a strong industry presence and knowledge.

You will be a natural networker and strategic relationship builder - internally and externally with the ability to engender quality across teams including in client communications and presentations, communicating in a clear, concise and unambiguous manner.

You will be a modern thinker, looking to the future while ensuring practical, commercial outcomes are achieved in the present. Excellent negotiation skills, with experience of working cross-functionally to bring about the right results for clients with a proven track record of delivering against targets.

You will be required to visit Clients off site and which will require you own mode of transport.

Why work with us?- 8 paid days per year to extend your weekends.- State-of-the-art offices- Annual Profit Share when Iress meets its annual profit targets- Casual dress, flexible work policy- Access to learning and development programs through Udemy- 3 days’ leave per year for charity initiatives- Global 36-hour hackathon- Starting school leave - 8.5 days of leave to assist your kids with the transition to school- Life Insurance & Private Medical- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

Employment Type

Employee

Time Type

Full time

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