Client Relationship Manager
12 hours ago
We are seeking an experienced Client Relationship Manager to join our team at Numata. In this role, you will act as a strategic partner and trusted advisor to our clients, ensuring client satisfaction, driving technology adoption, and uncovering new opportunities for collaboration.
Key Responsibilities:- Client Relationship Management
- BUILD AND MAINTAIN STRONG, LASTING RELATIONSHIPS WITH CLIENTS, ACTING AS THEIR PRIMARY POINT OF CONTACT.
- UNDERSTAND CLIENTS' BUSINESS OBJECTIVES, CHALLENGES, AND TECHNOLOGY NEEDS.
- CONDUCT REGULAR CLIENT MEETINGS TO ENSURE SATISFACTION AND IDENTIFY AREAS FOR IMPROVEMENT.
- HANDLE CLIENT INQUIRIES AND ESCALATIONS PROMPTLY AND PROFESSIONALLY.
- Technology Adoption and Client Success
- PROMOTE THE EFFECTIVE USE OF TECHNOLOGY SOLUTIONS TO ENHANCE CLIENT BUSINESS OPERATIONS.
- COLLABORATE WITH CLIENTS TO IDENTIFY OPPORTUNITIES FOR LEVERAGING TECHNOLOGY TO MEET THEIR GOALS.
- PROVIDE GUIDANCE AND TRAINING ON TECHNOLOGY TOOLS AND SOLUTIONS.
- MONITOR CLIENT TECHNOLOGY ADOPTION, ADDRESSING ANY BARRIERS OR CHALLENGES.
- Client Satisfaction and Issue Resolution
- PROACTIVELY ADDRESS CLIENT CONCERNS AND RESOLVE ISSUES TO MAINTAIN HIGH LEVELS OF SATISFACTION.
- WORK CLOSELY WITH INTERNAL TEAMS TO ENSURE TIMELY AND EFFICIENT ISSUE RESOLUTION.
- CONDUCT REGULAR SERVICE REVIEWS TO GATHER FEEDBACK AND IDENTIFY IMPROVEMENT AREAS.
- IMPLEMENT TOOLS AND METHODOLOGIES TO MEASURE AND IMPROVE CLIENT SATISFACTION.
- Account Planning and Growth
- ASSIST IN ACCOUNT PLANNING TO DEVELOP STRATEGIES FOR CLIENT GROWTH.
- IDENTIFY AND MITIGATE POTENTIAL RISKS WITHIN CLIENT ACCOUNTS.
- PROVIDE CLIENT FEEDBACK TO PRODUCT AND SERVICE DEVELOPMENT TEAMS.
- Documentation and Reporting
- MAINTAIN ACCURATE AND UP-TO-DATE CLIENT RECORDS, INCLUDING INTERACTIONS AND SERVICE REQUESTS.
- PREPARE REPORTS ON CLIENT SATISFACTION, TECHNOLOGY ADOPTION, AND OTHER KEY METRICS.
- DOCUMENT CLIENT-SPECIFIC REQUIREMENTS AND CONFIGURATIONS FOR SEAMLESS SERVICE DELIVERY.
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