Client Relationship Manager

12 hours ago


Johannesburg, Gauteng, South Africa Numata Full time
About the Role

We are seeking an experienced Client Relationship Manager to join our team at Numata. In this role, you will act as a strategic partner and trusted advisor to our clients, ensuring client satisfaction, driving technology adoption, and uncovering new opportunities for collaboration.

Key Responsibilities:
  • Client Relationship Management
    • BUILD AND MAINTAIN STRONG, LASTING RELATIONSHIPS WITH CLIENTS, ACTING AS THEIR PRIMARY POINT OF CONTACT.
    • UNDERSTAND CLIENTS' BUSINESS OBJECTIVES, CHALLENGES, AND TECHNOLOGY NEEDS.
    • CONDUCT REGULAR CLIENT MEETINGS TO ENSURE SATISFACTION AND IDENTIFY AREAS FOR IMPROVEMENT.
    • HANDLE CLIENT INQUIRIES AND ESCALATIONS PROMPTLY AND PROFESSIONALLY.
  • Technology Adoption and Client Success
    • PROMOTE THE EFFECTIVE USE OF TECHNOLOGY SOLUTIONS TO ENHANCE CLIENT BUSINESS OPERATIONS.
    • COLLABORATE WITH CLIENTS TO IDENTIFY OPPORTUNITIES FOR LEVERAGING TECHNOLOGY TO MEET THEIR GOALS.
    • PROVIDE GUIDANCE AND TRAINING ON TECHNOLOGY TOOLS AND SOLUTIONS.
    • MONITOR CLIENT TECHNOLOGY ADOPTION, ADDRESSING ANY BARRIERS OR CHALLENGES.
  • Client Satisfaction and Issue Resolution
    • PROACTIVELY ADDRESS CLIENT CONCERNS AND RESOLVE ISSUES TO MAINTAIN HIGH LEVELS OF SATISFACTION.
    • WORK CLOSELY WITH INTERNAL TEAMS TO ENSURE TIMELY AND EFFICIENT ISSUE RESOLUTION.
    • CONDUCT REGULAR SERVICE REVIEWS TO GATHER FEEDBACK AND IDENTIFY IMPROVEMENT AREAS.
    • IMPLEMENT TOOLS AND METHODOLOGIES TO MEASURE AND IMPROVE CLIENT SATISFACTION.
  • Account Planning and Growth
    • ASSIST IN ACCOUNT PLANNING TO DEVELOP STRATEGIES FOR CLIENT GROWTH.
    • IDENTIFY AND MITIGATE POTENTIAL RISKS WITHIN CLIENT ACCOUNTS.
    • PROVIDE CLIENT FEEDBACK TO PRODUCT AND SERVICE DEVELOPMENT TEAMS.
  • Documentation and Reporting
    • MAINTAIN ACCURATE AND UP-TO-DATE CLIENT RECORDS, INCLUDING INTERACTIONS AND SERVICE REQUESTS.
    • PREPARE REPORTS ON CLIENT SATISFACTION, TECHNOLOGY ADOPTION, AND OTHER KEY METRICS.
    • DOCUMENT CLIENT-SPECIFIC REQUIREMENTS AND CONFIGURATIONS FOR SEAMLESS SERVICE DELIVERY.


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