Client Relationship Liaison

4 weeks ago


Johannesburg, South Africa Dananda Talent Full time
Key Responsibilities

Client Relationship Management:

Develop and maintain strong, lasting relationships with clients.
Act as the primary liaison between the company and its clients.

Account Management:
Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions.
Monitor account performance and proactively address any issues.

Sales and Business Development:
Identify opportunities for upselling, cross-selling, and renewing contracts.
Collaborate with the sales team to develop proposals and close new business deals.

Problem Solving and Support:
Address client concerns promptly, escalating to technical teams when necessary.
Coordinate with internal departments to ensure service delivery meets client expectations.

Market Insight:
Stay updated on industry trends, competitor activities, and emerging technologies.
Use insights to recommend service improvements and innovative solutions to clients.

Required Qualifications and Skills

Education:
Bachelors degree in Business Administration, IT, Telecommunications, or related field.

Experience:
35 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
Proven track record of achieving sales targets and managing multiple client accounts.

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