Operations Support Specialist Pension Payroll
6 months ago
**Introduction**Role Purpose**
- Provide an effective and efficient technical support service to the administration team to ensure correctness and consistency in processes which includes queries and projects.**Requirements**:
- Matric
- 5- 10 Years' retirement fund experience
**Duties & Responsibilities**
- Take ownership of and manage all aspects of Section 14 processes for Living Annuitants
- Take ownership of and manage all aspects of Annual Tax recons and IRP5 Distributions, Fixed Tax Implementation
- Contribute and ensure compliance to governance, relevant legislation, and risk mitigation strategies.
- Contribute to the design, implementation, and management of the reporting facility on service delivery.
- Co-ordination/ Ownership of various specialised projects assigned by management.
- Provide monthly reports to management, highlighting any issues and recommend actions to resolve concerns or problems related to this environment.
- Maintain a consistent service delivery to ensure client retention and satisfaction.
- Ownership of the annual financial and valuation data review.
- Address audit and or actuary queries.
- Ownership and management of Benefit statements, Annual increases/Bonuses, annual newsletters. Provide current templates to client engagement for approval and log changes requests with IT.
- Request data extract, checking all information and consulting with Admin Manager for final approval.
- Distribution of adhoc fund communication in conjunction with Client Engagement.
**Competencies**
- Interpersonal and communication skills
- Analytical skills
- Attention to detail Accountability
- Time management
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