Incentives Groups and Group Series Specialist

7 days ago


Parktown North, Gauteng, South Africa Innovation Advance Full time
Are you ready to embrace a new challenge and redefine the art of travel planning? If you're a passionate travel specialist with deep expertise in incentives, groups, and group series, we have a transformative opportunity just for you.

Why This Role?

Design journeys that not only transport people from one destination to another but also create unforgettable experiences. This role empowers you to:

• Inspire group travel by crafting tailored itineraries that resonate with every traveller's unique interests and budgets.

• Lead the coordination of seamless travel arrangements, ensuring every detail— from quoting and reservations to travel pack documentation—is executed with precision.

• Build lasting relationships with clients and suppliers alike, negotiating the best rates and services that exceed expectations.

What You'll Do

Client Engagement & Customisation:
o Assess client needs, from special interests and requirements to budget considerations.
o Respond promptly to written requests, providing detailed quotations and confirmations.
o Maintain constant communication with agents and clients throughout the journey, ensuring superior service and timely updates.

Reservations & Documentation:
o Load reservations and manage all associated documentation—from itinerary planning and travel packs to vouchers and rooming lists.
o Secure service confirmations with suppliers and arrange essential meet and greets as required.
o Oversee invoicing, manage payments, and resolve account queries to guarantee seamless financial transactions.

Client & Supplier Relationships:
o Foster robust relationships with clients, ensuring they are always offered the best price and service.
o Engage with preferred suppliers to negotiate competitive rates and monitor product offerings.
o Continuously develop your knowledge of destinations and travel trends through industry events, seminars, and training.

Operational Excellence:
o Deliver accurate and timely reports, adhering to all organizational procedures and deadlines.
o Demonstrate exceptional organisational, planning, and analytical skills while maintaining the highest standards of integrity and confidentiality.

What You Bring

Experience & Qualifications:
o A minimum of 5 years' experience within the tourism industry, specifically dealing with incentives, groups, and group series.
o A Matric/Grade 12 qualification; a Travel & Tourism qualification is highly desirable.
o Familiarity with Tourplan is an advantage, as is strong knowledge of South African and regional geography.

Key Competencies:
o Unmatched attention to detail and a mature, professional approach when engaging with stakeholders at all levels.
o Excellent communication skills, both written and verbal, combined with proven problem-solving, negotiation, and interpersonal abilities.
o A proactive mindset with the drive to continuously learn and stay ahead of industry trends.

The Opportunity

This is your chance to leverage your expertise in a role where every day brings new adventures, challenges, and rewards. Join a team that values your vision and allows you to create journeys that leave a lasting impact.

Ready to Lead the Journey? Submit your resume today and take the first step toward a career where your passion for travel transforms lives and creates inspirational, one-of-a-kind experiences.

The salary for this position is competitive and based on relevant experience.

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