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Insurance Operations Coordinator

2 weeks ago

Parktown North, Gauteng, South Africa Cinagi Full time
Job Overview:
As a key member of the Cinagi team, you will play a crucial role in ensuring the smooth management of corporate and individual debtors. Your primary focus will be on managing debtor records, processing payments, and maintaining strong relationships with employer groups and stakeholders.

Main Responsibilities:
1. Debtors Management: Perform monthly reconciliation of payments received from debtors against raised billings. Activate new employee policies, cancel resigned policies, and facilitate transfers of policies into employees' private capacity when retiring/resigning.
2. Premium Reporting and Debit Orders: Prepare and submit monthly premium bordereaux to underwriters, including calculation of disbursements from premium receipts. Log and manage monthly debit orders for individual and corporate clients.
3. Policy Administration: Handle all debtor-related queries, including premium disputes, debit order queries, new policy activations, updates to dependents covered on policies, and onboarding of new employer groups/debtors.
4. Onboarding and Relationship Management: Onboard new employer groups/debtors, including importing bulk data and conducting training on the monthly billing process with payroll staff at clients. Build and maintain strong relationships with each debtor to ensure smooth communication, accurate billing, timely payments, and resolution of related queries/issues.
5. Application and Cancellation Processing: Ensure the activation of all applications and timely processing of cancellations.
6. Systems and Reporting: Operate Cinagi's bespoke policy administration system and Sage accounting system to manage debtor records and billing. Generate accurate reports and summaries for internal and external stakeholders.