Group Chief Operations Officer

2 months ago

Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

The Chief Operations Officer (COO) will be responsible for providing direction on the Group operational strategy and establishing long-term solutions to operational challenges. The COO will lead the Group in delivering the Group operational plan, managing organisation levers to enable achievement of overall organisational strategic and financial annual targets. The COO will be responsible for proactively ensuring an efficient and effective functioning of the Group Operations to enable the provision of quality customer service while ensuring that the operational risks are managed, and industry regulatory compliance are managed adequately and effectively. They will be required to provide the standard in relation to operations together with value added services, through the adaptation of best practice policies. The incumbent will be responsible for ensuring that customers are provided quality, timeous needs in line with their requirements and specifications. They will be responsible for the Onboarding, Policy Administration, Claims Management and Quality Management functions across the Group to create a seamless execution of the Group value chain for the benefit of the customer. They will streamline processes and systems in ensuring world class operations, ensure that resources are optimized, and business objectives are met. They will provide guidance to the organisation through developing governance, policies, frameworks, performance metrics and implementing operational strategies aimed at enhancing operational efficiency, productivity, and cost-effectiveness.

**WHAT WILL YOU DO?**

**Growing a Business of Significance - Operational Strategies and Planning**
- Develop, align, and implement strategic direction and aligning the Group Operations function to the vision, mission and values of the organisation, in order to achieve sustainable success. Develop and implement a short-term and long-term plan to execute the strategy
- Contribute to the development of the overarching business strategy of the COID & Group Operations business
- Develop and implement operational strategies aligned with the overall goals and objectives of the organisation
- Implement Group Operations Framework and Engagement Model
- Continuously scan the economic and social environment to identify threats and opportunities for betting operations
- Continuously monitor the integration of new business developments with the existing organisational operational directives and organisational strategies
- Ensure that all business units conform to license conditions in terms of the Group value chain (onboarding, policy administration, claims management processes and reporting
- Active participation in organisational management team to provide inputs to the organisation’s strategic plan
- Ensure legislative compliance
- Developing and implementing a short-term and long-term vision for the group
- The identification of problems and opportunities and addressing them accordingly.

**Establish Efficiencies within Group Operations**
- Identify opportunities for process improvement, cost reduction, operational efficiency and embed quality management principles in the Group value chain
- Introduce an effective performance monitoring and reporting process, as well as problem solving strategies to drive process efficiency
- Ensure process optimisation in the Group’s entire value chain e.g. policy administration, onboarding, claims management, client services, for better client experience
- Create effective measurement tools to gauge the efficiency and effectiveness of Group internal and external processes
- Must leverage efficiencies and processes already developed in the divisions
- Ensure the integration of new initiatives into business operations while minimizing the risk of potential negative impact on existing operations by validating adjustments to existing processes, interfaces, and exception handling as well as provision of sufficient training
- Support the divisions in introducing processes, procedures, and systems to facilitate effective and efficient administration
- Issue new directives and changed procedures to ensure operational and process efficiencies and control are maintained according to operational requirements and objectives
- Develop an Operational Performance Monitoring and Reporting tool for the Group. Ensure efficient reporting structures are in place.

**Effective Operational leadership across the Group**
- Develop a Group Operations team that is in line with the structure, that will support the execution of the Group Operations strategy
- Assess and develop the Group Operations appropriate structure for the benefit of implementing world class operations
- Ensure appointments of the right mix of skills and staff
- Provide guidance and oversight to staff and leadership to ensure the organisation aligns with the company’s business plan and overall strategic vision
- Oversee the performance of Group Opera

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