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Customer Relationship Manager

2 months ago

Johannesburg, South Africa Aramex Full time

Key Responsibilities

. Scheduling of business appointments with client base/book
. Achieve individual targets
. Maintain existing business
. Identify & grow client base and revenue through selling of additional supply chain products
. Establish customer needs, developing opportunities and grow customer base
. Update call and REACH reports
. Prepare and present proposals and presentations to clients
. Effectively and efficiently deal with client queries
. Identify and escalate possible threats to existing business

Minimum Requirements
. Minimum requirement is a Matric (Grade 12) qualification
. Bachelor''s Degree or similar qualification and/or experience
. 3 Year corporate experience in managing a portfolio of clients
. Need to have worked for reputable corporates
. Proven track record of having made target
. Industry experience advantageous . Understanding of full supply chain (Freight, International & Warehousing products)
. Experience in presentation and negotiation of business solutions at senior management level
. Valid Code 08 driverfs license and own reliable transport
. Excellent communication skills

Skills

Sound negotiation skills
An eye for business opportunities
Ability to work independently with minimum supervision
Communication and Interpersonal Skills
Problem solving and creative thinking
Customer Service orientation
Relationship Building


Competencies
Integrity
Problem Solving
Planning and organising
Build and maintain relationships
Customer focus