Engineer: Level 2 Connectivity Support
2 months ago
- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
- To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
- To monitor, track and coordinate all Connectivity Support functions including tickets, calls, complaints and mail queries from customers and/or Level 1 Support engineers.
- To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
- To support the other team engineers of the Connectivity Support Desk in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
- To ensure incidents and service requests are managed effectively to the companys policies and procedures to agree upon technical standard, timeline and first call resolution
- To ensure consistent performance to internal KPIs targets of 80% or to exceed performance.
- To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.
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Engineer: Level 2 Connectivity Support
2 months ago
Johannesburg, South Africa Jobted ZA C2 Full time- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...
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Engineer: Level 2 Connectivity Support
2 months ago
Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.To monitor, track and coordinate all Connectivity Support functions...
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Engineer: Level 3 Connectivity Support
2 months ago
Johannesburg, South Africa Jobted ZA C2 Full time- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...
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Engineer: Level 3 Connectivity Support
2 months ago
Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.To monitor, track and coordinate all Connectivity Support functions...
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Engineer: Level 3 Connectivity Support
2 months ago
Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Connectivity Support functions...
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Level 1 Support Engineer
1 month ago
Johannesburg, South Africa Numata Full timeA Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support. Experience Level: Entry-Level : Generally, 1-2 years of experience in IT support or a related field....
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IT Support Level 2/3
7 months ago
Johannesburg, South Africa Exclusively Remote Full time**IT Support Engineer Level 2/3 (MSP)** One of our US based clients are looking for an experienced IT Support Engineer Level 3+. - Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am)_ You will be an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests....
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Engineer â Level 2 FTTH Support
1 month ago
Johannesburg, South Africa Jobted ZA C2 Full timeJob Objectives - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Cloud...
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Level 2 Technical Support
4 weeks ago
Johannesburg, Gauteng, South Africa Vox Telecommunications Full timeTechnical Support RoleWe are seeking a Level 2 Technical Support specialist to join our team at Vox Telecommunications. As a Level 2 Technical Support specialist, you will be responsible for providing advanced technical support to customers and resolving complex technical issues.Key Responsibilities:To provide exceptional technical support to customers via...
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Engineer â Level 2 FTTH Support
1 month ago
Johannesburg, South Africa Vox Telecommunications Full timeJob Objectives To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Cloud Support...
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Engineer â Level 2 FTTH Support
1 month ago
Johannesburg, South Africa Vox Telecommunications Full timeJob ObjectivesTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Cloud Support...
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IT Support Specialist
7 months ago
Johannesburg, South Africa Exclusively Remote Full timeOne of our US based clients in an MSP are looking for a experienced, knowledgeable, positive, self-motivated, and energetic Tier 1 or 2 IT support technician to work with them. (Core hours are 3pm-11pm/4pm-12pm) You will work with the team of IT support technicians and become part of a diverse company and culture that you can be a part of. The IT Support...
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IT Support Specialist
7 months ago
Johannesburg, South Africa Exclusively Remote Full time**Remote IT Support Technician (Level 1)**: Join our client's MSP team as a Level 1/2 Remote IT Support Technician. Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations. **Responsibilities**: - Diagnose and resolve hardware, software, and network problems. - Collaborate with...
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Level 2 IT Support
2 weeks ago
Johannesburg, South Africa Exclusively Remote Full timeExperience needed in the following areas: - Routers - Servers - Networks - Active directory - VPN - File permissions - Cloud support - Firewalls Work from home, full time US hours. Application Question(s): - Do you have experience with Routers? - Do you have experience with Servers? - Do you have experience with Networking - Do you have experience with...
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Electrical Engineer Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Aim Personnel Services Full timeJob DescriptionAim Personnel Services is seeking an experienced Electrical Engineer Support Specialist to join their team in Roodepoort.Key Responsibilities:Provide technical support for electrical engineering-related projects and tasks.Analyze and troubleshoot complex electrical issues.Develop and maintain technical documentation and...
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Connected Brewery Site Lead
1 month ago
Johannesburg, South Africa Heineken International B.V. Full timeKey responsibilities: - Work with a central team in driving and implementing the Heineken Beverages digital roadmap and strategy at a site level - Own and drive the site digital roadmap and strategy and align these with site and TPM priorities - Site use-case development and deployment - Global use-case enablement and deployment - Use-case maintenance and...
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Technical Application Support Consultant
7 months ago
Johannesburg, South Africa Level-Up Full time**Job Purpose** **_ Job Performance Criteria_** **Application Support** - Queries to be resolved within client SLA’s agreed. - Manage client expectations where relevant **SOP's** - Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines. - Assist with building out the knowledge base for self-help...
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Network Support Engineer
1 month ago
Johannesburg, South Africa Jobted ZA C2 Full timeResponsibilities: As a Tier 2 Network Support Engineer, you will be at the forefront of client support operations. Your responsibilities will include: - Providing professional second-line remote technical support to clients. - Proactively identifying and resolving technical incidents and problems. - Ensuring network security by implementing and maintaining...
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Connectivity Sales Executive
3 days ago
Johannesburg North, South Africa CBC Full timeEstablished Telecoms company based in Sandton is looking for Account Executives to promote and sell a solution based popular product. Own car and valid drivers 2-5 years sales experience in connectivity/FTTB solutions Proven track record with new business sales **Salary**: R18,000.00 to R25,000.00 /month **Experience**: - Connectivity sales: 2 years...
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Network Support Engineer
1 month ago
Johannesburg, South Africa Elite Search Full timeResponsibilities: As a Tier 2 Network Support Engineer, you will be at the forefront of client support operations. Your responsibilities will include:Providing professional second-line remote technical support to clients. Proactively identifying and resolving technical incidents and problems. Ensuring network security by implementing and maintaining robust...