Engineer – Level 2 FTTH Support
2 weeks ago
Job Objectives
- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
- To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
- To monitor, track and coordinate all Cloud Support functions including tickets, calls, complaints and mail queries from customers and/or Level 1 Support engineers.
- To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
- To support the other team engineers of the Cloud Support Desk in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
- To ensure incidents and service requests are managed effectively to the companys policies and procedures to agree upon Technical standard, timeline and first call resolution
- To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.
Job Skills
- Written and Verbal Communication Skills
- Problem Solving Skills
- Mimecast
- Fortimail
- VMware
- Microsoft: Office 365
- Email troubleshooting
- IoT
- Oracle
Minimum Requirements
- Grade 12
- Cloud support experience essential
- Knowledge of Cloud related products and services
-
FTTH Sales Agent
3 weeks ago
Johannesburg, Gauteng, South Africa Flexiconnect Full timeWe are looking for a motivated and results-driven FTTH Sales Agents to join our dynamic team. In this role, you will be responsible for promoting and selling FTTH packages to potential customers in predefined areas, ensuring they benefit from this high-speed internet solution.Key Responsibilities:- Sales Outreach: Identify and engage with potential customers...
-
FTTH Sales Agent
3 days ago
Johannesburg, Gauteng, South Africa Flexiconnect Full timeWe are looking for a motivated and results-driven FTTH Sales Agents to join our dynamic team. In this role, you will be responsible for promoting and selling FTTH packages to potential customers in predefined areas, ensuring they benefit from this high-speed internet solution.Key Responsibilities:- Sales Outreach: Identify and engage with potential customers...
-
FTTH Sales Executive
3 days ago
Johannesburg, Gauteng, South Africa Flexiconnect Full timeJob Description:We are seeking a motivated and results-driven FTTH Sales Agent to join our dynamic team at Flexiconnect. In this role, you will be responsible for promoting and selling high-speed internet solutions to potential customers in predefined areas, ensuring they benefit from this technology.Key Responsibilities:Sales Outreach: Identify and engage...
-
ISP Network Support Specialist
5 days ago
Johannesburg, Gauteng, South Africa Reflex Solutions Full timeJob DescriptionThe role of ISP Support Engineer at Reflex Solutions is to provide exceptional technical assistance to our customers, ensuring a seamless experience from inception to cancellation.You will be responsible for troubleshooting internet-related incidents, Fibre issues, Wireless problems, and general desktop, email, and hosting support. This...
-
Engineer - Level 1FTTH Support
4 weeks ago
Johannesburg, Gauteng, South Africa Vox Telecommunications Full timeJob Objectives To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Voice Support...
-
Level 2 SOC Analyst
3 weeks ago
Johannesburg, Gauteng, South Africa Netsurit Full timeJob title : Level 2 SOC AnalystJob Location : Gauteng, JohannesburgDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Overview:Our organization is looking for a skilled and experienced Senior SOC Analyst to join our team. The successful candidate will be responsible for monitoring, detecting, and responding to security...
-
Information Security Engineer
1 week ago
Johannesburg, Gauteng, South Africa Level Up Full timeLevel-Up Johannesburg, Gauteng, South AfricaJoin or sign in to find your next jobJoin to apply for the Information Security Engineer role at Level-UpInformation Security Engineer will be responsible for ensuring the security of our information systems and protecting them against unauthorized access, modification, or destruction. The role involves hands-on...
-
Fiber Optic Connection Ambassador
2 days ago
Johannesburg, Gauteng, South Africa Flexiconnect Full timeAbout Flexiconnect:Flexiconnect is a leading provider of high-speed internet solutions, committed to delivering exceptional service and support to our customers. Our team is comprised of dedicated professionals who share a passion for innovation and customer satisfaction.Job Role:We are seeking a skilled and results-driven FTTH Sales Agent to join our team...
-
Tier 2 Network Engineer
2 days ago
Johannesburg, Gauteng, South Africa Snyman Ventures Inc. Full timeIntroductionLevel 2 Network Engineer with a background in managed services, skilled in integrating and problem-solving in Windows Server, Microsoft 365, Cisco Internetworking, VPNs, and firewalls.Qualifications and Minimum Requirements:CCNA / CCDA / CCNP (CISCO Certified)MCITP / MCP CertifiedMicrosoft 365 Technologies (Modern Workplace)Microsoft Azure...
-
Customer Service Technical Expert
5 days ago
Johannesburg, Gauteng, South Africa Reflex Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced ISP Support Engineer to join our team at Reflex Solutions. As an ISP Support Engineer, you will be responsible for providing technical assistance to our customers, resolving complex technical issues, and collaborating with our Carrier and Connectivity Business Units to resolve escalated...
-
Network Support Engineer
21 hours ago
Johannesburg, Gauteng, South Africa Elite Search & Selection Full timeRole: Network Support Engineer (Level 2)Reference: JHB000968-DS-1Location: Illovo, JohannesburgA dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple...
-
Fibre and VoIP Engineer
5 days ago
Johannesburg, Gauteng, South Africa Reflex Solutions Full timeKey ResponsibilitiesTroubleshoot internet-related incidents, Fibre issues, Wireless problems, and general desktop, email, and hosting support.Ensure maximum service availability and performance on all core services on FTTH/FTTB infrastructure.Participate in Escalation and Prioritization activities to ensure timely resolution of customer incidents.Work...
-
High-Speed Internet Sales Specialist
3 days ago
Johannesburg, Gauteng, South Africa Flexiconnect Full timeCompany Overview:Flexiconnect is a dynamic and fast-growing company that specializes in providing high-speed internet solutions to customers across various regions. Our mission is to deliver exceptional service and support to our customers while fostering a positive work environment for our team members.Job Summary:We are seeking a highly motivated and...
-
SAIW Level 2 Welding Inspector
1 day ago
Johannesburg, Gauteng, South Africa Primeserv Denverdraft Full timeOur Client, specialising in the design, manufacture and supply of heat exchangers, thermal equipment and process plants, requires a suitably qualified Level 2 SAIW Inspector for a 3 Month FTC, based in Johannesburg's Northern Suburbs.Job Responsibilities and Job Description:Required training and qualifications: Level 2 SAIW inspector and valid driver's...
-
Mid-Level Software Engineer Position
3 days ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timePursue a mid-senior level position at Standard Bank Group, where you will apply your technical knowledge to deliver innovative solutions and enhance customer experiences.About UsWe are a dynamic and innovative player on the global stage, offering a variety of career-enhancing opportunities. Our team is passionate about creating growth in Africa and bringing...
-
Water Engineering Project Manager
5 days ago
Johannesburg, Gauteng, South Africa Blueion Support Services Full timeAbout the Role:We are seeking a highly experienced Senior Water Engineer to lead our water engineering projects.Key Responsibilities:Manage and execute water engineering projects from design to delivery, ensuring they meet technical specifications, budget, and schedule requirements.Provide expert technical support on water-related infrastructure projects,...
-
Field Support Engineer
3 weeks ago
Johannesburg, Gauteng, South Africa IOCO Full timeBreak Free from the Ordinary – Join iOCO Infrastructure ServicesAre you ready to take your IT career to the next level? We're looking for a Field Support Engineer to provide on-site technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. In this role, you'll assist end-users, install and configure equipment, and...
-
Field Support Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa IOCO Full timeBreak Free from the Ordinary – Join iOCO Infrastructure ServicesAre you ready to take your IT career to the next level? We're looking for a Field Support Engineer to provide on-site technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. In this role, you'll assist end-users, install and configure equipment, and...
-
SAIW Level 2 Welding Expert Wanted
1 day ago
Johannesburg, Gauteng, South Africa Primeserv Denverdraft Full timeWe are seeking an experienced SAIW Level 2 inspector to join our team at Primeserv Denverdraft.This is a fantastic opportunity for a professional looking to take their career to the next level.The ideal candidate will have a proven track record in column fabrication or similar pressure vessels.The role involves:Becoming familiar with our quality assurance...
-
Support Engineer
7 days ago
Johannesburg, Gauteng, South Africa Valid8 Financial, Inc. Full timeAs a Support Engineer, your primary responsibility is to ensure the optimal functioning of our products by delivering first-level technical support to end-users and internal support teams.You will actively engage in addressing software-related issues, collaborating with cross-functional teams to contribute to product improvement projects and ensuring prompt...