Technical Application Support Consultant

6 months ago


Johannesburg, South Africa Level-Up Full time

**Job Purpose**

**_ Job Performance Criteria_**

**Application Support**
- Queries to be resolved within client SLA’s agreed.
- Manage client expectations where relevant

**SOP's**
- Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines.
- Assist with building out the knowledge base for self-help support resolution.

**Continuous Improvement**
- Work with the support team to develop best practice in Application Support; identifying areas of improvement and driving implementation.

**Application Testing**
- Assist with Application testing for new features / bug fixes prior to deployment to Production

**_ Competency Requirements_**

**Knowledge**
- Technical Support
- Process Definition & Mapping
- Strong communication abilities (written and verbal)
- Active listening and adaptability to different personality types
- System testing and implementation knowledge

**Technical Skills**
- Intermediate SQL
- Advanced MS Suite Skills
- Ticketing System Knowledge
- Infrastructure Knowledge Beneficial

**Behavioural Competency**
- Integrity
- Sense of urgency
- Accountable
- Accurate
- Proactive
- Passionate
- Interpersonal sensitivity
- Lead by example
- Respect
- Trustworthy
- Team player
- Motivated
- Ability to perform under pressure
- Passionate about systems

**Qualifications and experience requirements**
- A degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, or related technical education programs.
- Experience with Application testing and Support
- Supply Chain technology experience will be advantageous.
- 2-4 years experience in a similar role



  • City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    Application Support Consultant This role is based in Woodmead and follows a hybrid model. **Introduction** Our client is a very well-established Fin Tech company based in Woodmead, looking for an Application Support Consultant with **Universe experience** The incumbent will be responsible for client queries and support, problem solving system analysis...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is looking for a **Technical Support Consultant. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role (6-month contract) based in Johannesburg.** The primary purpose of this role is to function...


  • Johannesburg, South Africa Datacentrix Full time

    Managed Talent Solutions a Business Unit within Datacentrix is looking for an HR Application Support Consultant for one of their client based in Randburg. This is a fixed term contract for 6 months.  The Support Consultant will be required to serve as the custodial “owner” and subject-matter expert for designated IT applications/systems. Supporting the...


  • Johannesburg,, South Africa Jobted ZA C2 Full time

    We’re urgently seeking an L2 Technical Support Consultant – 6 Months Contract who is immediately available. The primary purpose of this role is to function as a second-level Support Consultant in the Support Services Hub within the Technical Services Department, resolving technical issues relating to the company’s products/services. Package &...


  • Johannesburg, South Africa Paracon Full time

    Our client in the financial industry is looking for an experienced Technical Support Consultant to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality **Key Responsibilities**: - Process client requests and resolve incidents as soon as possible - Ensure hardware, desktop, network, app and connectivity...


  • Johannesburg, Gauteng, South Africa Hatch Full time

    Job SummaryWe are seeking a highly motivated and skilled Bentley Application Support Specialist to join our Digital group in Johannesburg, South Africa. As a key member of our team, you will be responsible for providing technical support for all enterprise systems and software components in a complex mission-critical environment.Key ResponsibilitiesTechnical...


  • Johannesburg, South Africa Open Text Corporation Full time

    **Lead Solutions Consultant (Application Delivery Management)**: - Req id: 37777- Johannesburg, GT, ZAMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and...


  • Johannesburg, South Africa Datacentrix Full time

    Managed Talent Solutions a Business Unit within Datacentrix is looking for an HR Systems Application Support Consultant for one of their client based in Randburg. This is a fixed term contract for 6 months.  The Support Consultant will be required to serve as the custodial “owner” and subject-matter expert for designated IT applications/systems....


  • Johannesburg, South Africa opentext Full time

    Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. **The opportunity**: We are looking for highly motivated, ambitious,...


  • Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Job DescriptionWe are seeking a skilled IT Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring their IT systems run smoothly.The successful candidate will have excellent problem-solving skills, a...


  • Johannesburg, South Africa Core Group Full time

    Job title : Technical Support Consultant - iStore Eastgate Job Location : Gauteng, Johannesburg Deadline : January 03, 2025 Quick Recommended Links Jobs by Location Job by industries The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  Your role would be to provide...


  • Johannesburg, South Africa DotActiv Full time

    At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-around better experience.There are times when our software users need knowledgeable support from an empathetic customer success consultant - that's where you come in. As technical...


  • Johannesburg, South Africa Level-Up Full time

    **Job Purpose** **_ Job Performance Criteria_** **Application Support Management** - Prioritize and manage incident queues, ensuring that SLAs and response times are met. - Serve as the point of escalation for critical incidents and coordinate with various teams to drive resolutions. - Analyze support metrics and performance data to identify trends and...


  • Johannesburg, Gauteng, South Africa Data Centrix Full time

    Job Overview:Data Centrix is seeking a highly skilled HR Systems Application Support Consultant to join our team. As an HR Systems Application Support Consultant, you will play a critical role in ensuring the smooth operation of our IT systems and providing excellent support to our users.In this role, you will be responsible for managing the day-to-day use,...


  • Johannesburg, South Africa iOCO Full time

    JOBNUMBER i OCO03334 CONTRACT TYPE Contract CONTRACT TYPE: Hybrid The Role We are seeking a talented and proactive Qlik Support Consultant to join our dynamic team. The ideal candidate will provide expert-level support, troubleshooting, and solutions for clients using Qlik View and Qlik Sense. You will work closely with clients and internal teams to...


  • Johannesburg, South Africa Core Group Full time

    Job title : Technical Support Consultant - iStore The GlenJob Location : Gauteng, JohannesburgDeadline : January 02, 2025Quick Recommended Links Jobs by Location Job by industries The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  Your role would be to provide technical support to the...


  • Johannesburg, South Africa Core Group Full time

    Job title : Technical Support Consultant - iStore The Glen Job Location : Gauteng, Johannesburg Deadline : January 02, 2025 Quick Recommended Links Jobs by Location Job by industries The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  Your role would be to provide...


  • Johannesburg, Gauteng, South Africa Curiska Full time

    Job DescriptionCuriska is seeking a skilled Graduate Engineer to join our team in Centurion. As a key member of our customer support team, you will play a crucial role in ensuring that our customers receive top-notch technical support and assistance.Key ResponsibilitiesAssist in selecting and specifying pumps to meet customer needs.Compile technical reports...

  • IT Support Consultant

    8 months ago


    Johannesburg, South Africa Sabenza IT Full time

    IT Support Consultant IT Support - IT Johannesburg - Gauteng - South Africa "Wanted: IT Support Consultant for a pharmaceutical company - where troubleshooting computer glitches is our daily pill, and tech support is our prescription for success!" Requirements & Skills: - Proven working experience in IT support services or relevant experience - Excellent...


  • Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 133456 - Keabetswe Modise**Job Family** - Information Technology **Career Stream** - Application Development**Leadership Pipeline** - Manage Self: Leading Expert **Job Purpose** - To be the custodian of technical thought leadership within Group Technology (GT) environment by providing expertise,...