Technical Application Support Consultant

2 weeks ago


Johannesburg, South Africa Level-Up Full time

**Job Purpose**

**_ Job Performance Criteria_**

**Application Support**
- Queries to be resolved within client SLA’s agreed.
- Manage client expectations where relevant

**SOP's**
- Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines.
- Assist with building out the knowledge base for self-help support resolution.

**Continuous Improvement**
- Work with the support team to develop best practice in Application Support; identifying areas of improvement and driving implementation.

**Application Testing**
- Assist with Application testing for new features / bug fixes prior to deployment to Production

**_ Competency Requirements_**

**Knowledge**
- Technical Support
- Process Definition & Mapping
- Strong communication abilities (written and verbal)
- Active listening and adaptability to different personality types
- System testing and implementation knowledge

**Technical Skills**
- Intermediate SQL
- Advanced MS Suite Skills
- Ticketing System Knowledge
- Infrastructure Knowledge Beneficial

**Behavioural Competency**
- Integrity
- Sense of urgency
- Accountable
- Accurate
- Proactive
- Passionate
- Interpersonal sensitivity
- Lead by example
- Respect
- Trustworthy
- Team player
- Motivated
- Ability to perform under pressure
- Passionate about systems

**Qualifications and experience requirements**
- A degree in Industrial Engineering, Computer Science, Information Systems, Information Technology, or related technical education programs.
- Experience with Application testing and Support
- Supply Chain technology experience will be advantageous.
- 2-4 years experience in a similar role



  • Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Purpose_ Job Performance Criteria_Application Support Queries to be resolved within client SLA's agreed. Manage client expectations where relevantSOP's Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines. Assist with building out the knowledge base for selfhelp support resolution.Continuous...


  • City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    Application Support Consultant This role is based in Woodmead and follows a hybrid model. **Introduction** Our client is a very well-established Fin Tech company based in Woodmead, looking for an Application Support Consultant with **Universe experience** The incumbent will be responsible for client queries and support, problem solving system analysis...


  • Johannesburg, South Africa Abantu Staffing Solutions Full time

    **Job Title **:Application Support Consultant - Johannesburg**Employment Type **:Full Time**Experience **:2 to 4 years**Salary **:Negotiable**Job Published **:26 March 2024**Job Reference No. **:2446918385The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail &...


  • Johannesburg, South Africa Turner & Townsend Full time

    Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 119 offices and 49 countries...

  • Senior IT Technician

    3 weeks ago


    Johannesburg, South Africa Application Technology Full time

    Job Overview **Expiration date**: 22 March 2024 **Location**: Johannesburg, Gauteng **Job Title**: Senior IT Technician / Technical Manager **Salary**: R30,000 **Education Level**: Diploma **Job Level**: Senior **Minimum Experience**: 5- 7 Years Senior IT Technician / Technical Manager - Johannesburg. We are a Managed Service Provider looking to...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Application Support Consultant Requirements Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A background in software application support.An understanding of financial concepts or a background in working on or supporting business intelligence systems.Good interpersonal and communication skills.A logical thinker.The...


  • Johannesburg, South Africa PRR Recruitment Services Full time

    Looking for a Application Support Consultant!!! Requirements Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A background in software application support.An understanding of financial concepts or a background in working on or supporting business intelligence systems.Good interpersonal and communication skills.A logical...

  • Senior SAP Hcm

    4 weeks ago


    Johannesburg, South Africa Mediro Application Consulting Full time

    International Company is recruiting a Senior SAP HCM/Payroll Consultant with 10 years min experience. - Main focus will be on United Kingdom, Mexico and Germany Payroll activities. - Contract start asap in 2023 until 31 December 2025. - Only South African citizens or Permanent Residents with SA ID number may apply. - Hybrid work between Midrand, Menlyn &...


  • Johannesburg, South Africa RDG Associates Full time

    Application Support Consultant Johannesburg - Gauteng R40 000 - R55 000 per month (Work remotely) Our client has an opening for a permanent position in the Information Technology sector. They are based in Johannesburg, Gauteng. This role is remote. - **Advanced skills in MS Excel.** - **Experience with MS Excel Power Query (M Language).** - An...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is looking for a **Technical Support Consultant. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role (6-month contract) based in Johannesburg.** The primary purpose of this role is to function...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Application Support ConsultantRequirements:- Advanced skills in MS Excel:- Experience with MS Excel Power Query (M Language): An understanding of financial concepts or a background in working on or supporting business intelligence systems. Good interpersonal and communication skills. A logical thinker. The ability to talk about technology in...


  • Johannesburg, Gauteng, South Africa Turner & Townsend Full time

    Company DescriptionAt Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 119 offices and 49 countries...


  • Johannesburg, Gauteng, South Africa Adcorp Holdings Full time

    SynopsisOur client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level...


  • Johannesburg, South Africa TalentCru Full time

    Our client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level...


  • Johannesburg, Gauteng, South Africa Core Group Full time

    ABOUT THE COMPANY:TechMarkit was formed to provide affordable IT and Tech Equipment to customers who are looking for well-priced, quality products, either for personal or professional use. Customers will find value-for-money, devices across a wide spectrum of new and refurbished categories of products. These include laptops, tablets, phones, Kindles, desktop...


  • Johannesburg, South Africa Paracon Full time

    Our client in the financial industry is looking for an experienced Technical Support Consultant to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality **Key Responsibilities**: - Process client requests and resolve incidents as soon as possible - Ensure hardware, desktop, network, app and connectivity...


  • Johannesburg, South Africa Open Text Corporation Full time

    **Lead Solutions Consultant (Application Delivery Management)**: - Req id: 37777- Johannesburg, GT, ZAMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and...


  • Johannesburg, South Africa Level-Up Full time

    **Job Purpose** **_ Job Performance Criteria_** **Application Support Management** - Prioritize and manage incident queues, ensuring that SLAs and response times are met. - Serve as the point of escalation for critical incidents and coordinate with various teams to drive resolutions. - Analyze support metrics and performance data to identify trends and...


  • Johannesburg, South Africa opentext Full time

    Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. **The opportunity**: We are looking for highly motivated, ambitious,...


  • Johannesburg, Gauteng, South Africa DotActiv Full time

    At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-around better experience.There are times when our software users need knowledgeable support from an empathetic customer success consultant - that's where you come in.As technical...