Engineer: Level 3 Connectivity Support
2 months ago
- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
- To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
- To monitor, track and coordinate all Connectivity Support functions including tickets, calls, complaints and mail queries from customers (Including Advanced SLA) and/or Level 1 and Level 2 Support engineers.
- To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
- To support the other team engineers of the Connectivity Support Desk in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
- To ensure incidents and service requests are managed effectively to the companys policies and procedures to agree upon Technical standard, timeline and first call resolution
- To ensure consistent performance to internal KPIs targets of 80% or to exceed performance.
- To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.
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Engineer: Level 3 Connectivity Support
2 months ago
Johannesburg, South Africa Jobted ZA C2 Full time- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...
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Engineer: Level 3 Connectivity Support
2 months ago
Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Connectivity Support functions...
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Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Connectivity Support functions...
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Engineer: Level 2 Connectivity Support
2 months ago
Johannesburg, South Africa Jobted ZA C2 Full time- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...
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Engineer: Level 2 Connectivity Support
12 minutes ago
Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Connectivity Support functions...
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Engineer: Level 2 Connectivity Support
2 months ago
Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Connectivity Support functions...
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Engineer: Level 2 Connectivity Support
2 months ago
Johannesburg, South Africa Vox Telecommunications Full timeTo adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.To monitor, track and coordinate all Connectivity Support functions...
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IT Support Level 2/3
7 months ago
Johannesburg, South Africa Exclusively Remote Full time**IT Support Engineer Level 2/3 (MSP)** One of our US based clients are looking for an experienced IT Support Engineer Level 3+. - Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am)_ You will be an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests....
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Level 1 Support Engineer
1 month ago
Johannesburg, South Africa Numata Full timeA Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support. Experience Level: Entry-Level : Generally, 1-2 years of experience in IT support or a related field....
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Connected Brewery Site Lead
2 months ago
Johannesburg, South Africa Heineken International B.V. Full timeKey responsibilities: - Work with a central team in driving and implementing the Heineken Beverages digital roadmap and strategy at a site level - Own and drive the site digital roadmap and strategy and align these with site and TPM priorities - Site use-case development and deployment - Global use-case enablement and deployment - Use-case maintenance and...
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Level 3 IT Support
7 days ago
Johannesburg, South Africa Exclusively Remote Full timeOur client is a fast-growing Managed Service Providers (MSP) located in New York City, that specializes in technology solutions for small and mid-size businesses. As an MSP they become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best. We are a young and hungry technology company looking to...
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Connectivity Pre-sales Specialist
9 hours ago
Johannesburg, South Africa CipherWave Full time**JOB PROFILE**: - Job Title: - Connectivity Pre-Sales Specialist- Division: - Sales- Subdivision: - Connectivity Pre-Sales Support- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Sales - Accounts - Customer Support - Operations - Management - External: - Suppliers - Resellers - Customers **JOB SUMMARY**: - Main purpose of...
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Engineer â Level 2 FTTH Support
2 months ago
Johannesburg, South Africa Jobted ZA C2 Full timeJob Objectives - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Cloud...
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Engineer â Level 2 FTTH Support
11 minutes ago
Johannesburg, South Africa Vox Telecommunications Full timeJob Objectives To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Cloud Support...
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Mid-level Mechanical Engineer
2 months ago
Johannesburg, South Africa Jobted ZA C2 Full timeWe are looking for a talented and motivated Mid-Level Mechanical Engineer to join our growing engineering team. This is an excellent opportunity to be part of a dynamic team that drives cutting-edge designs and solutions. Key Responsibilities: - Design, analyze, and implement mechanical systems and components for a variety of projects. - Conduct...
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Product Manager
2 weeks ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs - R 30 000 - R 50 000 Monthly Cost To Company- Location: Johannesburg North Role: Junior Product Manager - Connectivity Company: Hugely successful and well established ISP offering an innovative and dynamic environment brought about by highly effective and passionate teams. - Are you a tech-savvy individual who's passionate...
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Product Manager
2 weeks ago
Johannesburg, South Africa Elite Search Full timeAre you a tech-savvy individual who's passionate about building seamless digital experiences? Do you have a knack for problem-solving and an eye for detail? If yes, then we've got the perfect opportunity for you! Our client is looking for a talented Product Manager for their Connectivity Product Suite to join their dynamic team. As the Product Manager for...
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Product Manager
2 weeks ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs - R 50 000 - R 80 000 Monthly Cost To Company- Location: Johannesburg North Role: Product Manager - Connectivity Company: Hugely successful and well established ISP offering an innovative and dynamic environment brought about by highly effective and passionate teams. - Are you a tech-savvy individual who's passionate about...
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Desktop Support Engineer
5 months ago
Johannesburg, South Africa IOCO Full timeWe are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications...
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Engineer â Level 2 FTTH Support
1 month ago
Johannesburg, South Africa Vox Telecommunications Full timeJob Objectives To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Cloud Support...