IT Support Specialist
3 weeks ago
**Remote IT Support Technician (Level 1)**:
Join our client's MSP team as a Level 1/2 Remote IT Support Technician.
Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations.
**Responsibilities**:
- Diagnose and resolve hardware, software, and network problems.
- Collaborate with team members and maintain detailed documentation.
- Perform routine system maintenance tasks.
- Proactively identify and prevent IT issues.
- Ensure adherence to service level agreements (SLAs).
**Experience**:
- High school diploma or equivalent; technical certifications a plus.
- Prior remote IT support experience.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Strong problem-solving and communication skills.
- Customer-focused and adaptable to new technologies.
Application Question(s):
- Are you able to work in US hours (4pm-12am/3pm-11pm SAST)?
- How many years experience as IT Support Specialist or similar role?
- Years experience with Office 365? Azure is a plus
- How would you rate your Networking skills/experience out of 10?
- Do you have experience working for an MSP (Managed Service Provider)?
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