IT Support Specialist

6 months ago


Johannesburg, South Africa Exclusively Remote Full time

**Remote IT Support Technician (Level 1)**:
Join our client's MSP team as a Level 1/2 Remote IT Support Technician.

Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations.

**Responsibilities**:

- Diagnose and resolve hardware, software, and network problems.
- Collaborate with team members and maintain detailed documentation.
- Perform routine system maintenance tasks.
- Proactively identify and prevent IT issues.
- Ensure adherence to service level agreements (SLAs).

**Experience**:

- High school diploma or equivalent; technical certifications a plus.
- Prior remote IT support experience.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Strong problem-solving and communication skills.
- Customer-focused and adaptable to new technologies.

Application Question(s):

- Are you able to work in US hours (4pm-12am/3pm-11pm SAST)?
- How many years experience as IT Support Specialist or similar role?
- Years experience with Office 365? Azure is a plus
- How would you rate your Networking skills/experience out of 10?
- Do you have experience working for an MSP (Managed Service Provider)?



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