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Mice Account Executive

2 months ago

Camps Bay, South Africa Career Custodians Full time

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

The Bay Hotel with the majestic Twelve Apostle Mountain range as a backdrop and the Atlantic Ocean less than a minutes’ walk away, in the heart of glitzy Camps Bay has a position for a Mice Account Executive to join their team of extraordinary people.

We’re seeking a well-presented and knowledgeable individual with a proven track record within a Mice Account Executive role. You should be adept at problem-solving, thrive under pressure, and have a deep understanding of how to engage with high-quality guests and staff. If you’re skilled in delivering exceptional service while maintaining a polished demeanour and clear, effective communication, we’d love to have you join our team. Bring your expertise and enthusiasm to create an outstanding experience for both our guests/clients and team members.?

What is required:

The MICE Account Executive is responsible for driving business growth and managing relationships for Meetings, Incentives, Conferences, and Events (MICE) within the company. The primary purpose of this role is to develop and implement strategies to attract and secure MICE clients, ensuring that their events are executed seamlessly and exceed their expectations.

The MICE Account Executive serves as a key liaison between the property and potential MICE clients, from initial inquiry through to event execution, providing tailored solutions that align with client needs and the property's capabilities. By fostering strong relationships, managing sales and marketing efforts, and overseeing the planning process, the MICE Account Executive contributes to achieving revenue targets and enhancing the property's reputation in the MICE market.

Minimum Requirements:

  • Grade 12 or equivalent
  • Diploma / degree in Business, Marketing, Hospitality Management, or a relevant discipline is preferred but not mandatory.
  • Minimum of 3 years' experience in sales or business development, preferably within the hospitality industry or a related field.
  • Communications – must be a strong communicator in verbal and written – Expert English.
  • Opera/Opera Cloud experience preferred.

Competencies / Skills:

Sales and Negotiation Skills: Ability to identify potential clients, build relationships, and effectively persuade and negotiate to close deals with trade agents.

Customer Relationship Management (CRM): Proficiency in using CRM software to manage and track interactions with trade agents, ensuring timely follow-ups and personalized service.

Industry Knowledge: Understanding of the hotel industry, market trends, competitor analysis, and the unique selling points of the groups’ offerings.

Product Knowledge: Thorough knowledge of VNL services such as facilities, amenities, and room categories to effectively communicate the value proposition to trade agents.

Communication Skills: Strong verbal and written communication skills to convey information / Respond to inquiries / Maintain professional correspondence with trade agents.

 

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