Executive Housekeeper

5 months ago

Camps Bay, South Africa Career Custodians Full time

Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

**Main purpose of the position**:
To manage and control all Housekeeping standards laid down by the company, maximising revenue and profits to agreed budgetary limits. Ensure that all company polices and procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to be developed, implemented and maintain. Maintain high service levels to ensure highest guest satisfaction.

**Qualification and Experience**
- Applicable tertiary qualification in Hosptiality/ Tourism
- Minimum of 3 year's experience in the same or similar position
- Proficiency in MS office
- OPERA or similar PMS experience

Duties

Management
- Manage the Housekeeping department efficiently in accordance with company policies and procedures
- Drafting of department specific documentation, SOP's
- Manage all housekeepers and supervisors
- Coordinate all activities, duties and tasks with other departments to ensure that services are provided in an efficient and timely manner
- To ensure effective liaison between Reservations, Reservations, Front office, Housekeeping and maintenance
- Ensure effective AND productive relationships with specifically the maintenance department
- Investigate complaints about services and equipment, and take corrective action
- Resolving any guest problems or complaints when possible and ensure management is kept informed
- Inspection of work performed and ensure that it meets specifications and established standards
- Act as duty manager when required
- To attend to all management meetings as required
- Inspect and evaluate the physical conditions of facilities to determine the type of work to be done
- Monitor trends within your industry and make suggestions on how these can be improved and implemented
- To assist all HOD"s in the department with performance of their duties while they are on leave
- Monitoring of staff efficiency and day to day administration and operational functions
- Confirm daily housekeeper allocations are completed to ensure maximum productivity
- Ensure supervisors sign off daily allocation slips and have filled accordingly
- Maintain good communications with the Assistant Executive Housekeeper and Supervisors

**Operations**
- Responsible for the overall cleanliness of rooms and public areas
- Ensure total guest satisfaction is maintained in the areas under Housekeeping control
- Ensure the smooth operation of housekeeping on a daily basis
- Ensure that adequate supplies of cleaning materials available
- Select suitable cleaning materials for different types of linen, furniture, flooring and leather
- Follow procedure for use of chemicals and cleaning equipment to prevent damage
- Executive and supervisor to send daily maintenance issues not resolved, by the end of the day, to project leader, host manager, facilities manager
- Ensuring guest property left behind is logged and stored in a secure location for lost property, and inform host manager
- Ensure all rooms/units are serviced timeously
- Ensure that all operational assets are in working order and accounted for
- Ensure the housekeeping back of house area is clean and free of clutter
- Regular spot checks of stores and staff canteens
- Perform or assist with cleaning duties as necessary

**Administration**
- Maintenance of departmental records and reports
- staff canteens inventory maintained
- Ensure leave planners and policies are followed
- Ensure housekeeping operational, transactional and permanent files are kept up to date
- Correct office procedures are adhered to by all Rooms Division departments

**Training and Development**
- Ensure departmental induction manual is up to date and introduced to all new staff
- Housekeeping modules are developed and part of your staff training
- Monthly tests issued to staff
- Ensure regular on-the-job training is taking place in all your departments
- Train staff to take photos of maintenance issues, report it on maintenance groups and record on allocation slip

**Recruitment**
- Ensure that the correct recruitment process is followed for all new recruits and internal promotions / transfers within the company
- Act as liaison with the dedicated recruitment consultants within the company
- Ensure that all recruitment within housekeeping budget and manplan

**Financial**
- Ensure accurate and timeous submission of all reports and administrative work
- Prepare and submit annual budgetary information and updates as required by the Financial Manager
- Ensuring correct procedures in the housekeeping department with regards to purchases and purchase order books
- Ensure housekeeping department operates within the annual budget
- Ensure all operating assets are in working order and counted
- Ensure asset list u

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