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Key Account Manager
4 weeks ago
Duties & Responsibilities
Client Relationship Management:
- Build and maintain relationships with key clients and consultants.
- Set meetings up for external sales and maintain feedback.
- Regularly communicate to understand their needs and expectations.
- Be the main contact for inquiries and issues.
- Work with teams for seamless service and problem-solving.
Account Strategy and Development:
- Create strategies for client satisfaction and business growth.
- Identify upselling opportunities.
- Stay informed about market trends and feedback for strategy refinement.
Solution Customization and Consultation:
- Analyze and offer tailored logistics solutions.
- Work closely with consultants for business and revenue growth.
- Provide logistics expertise.
Problem Solving and Issue Resolution:
- Promptly address client and consultant concerns.
- Collaborate for innovative solutions.
Performance Tracking and Reporting:
- Monitor KPIs related to client accounts and consultant engagement.
- Report on performance, achievements, and improvement areas.
Key Performance Indicators (KPIs):
1. Client and Consultant Satisfaction: NPS, CSAT, repeat business, consultant revenue growth.
2. Revenue Growth: Increase in key account revenue, upselling, consultant revenue growth.
3. Operational Efficiency: On-time delivery, reduced transit time, successful issue resolution.
4. Communication and Responsiveness: Response time, proactive outreach frequency.
5. Independent Consultant Engagement: Consultant service percentage, satisfaction, new business
opportunities.
6. Problem Resolution: Issue resolution time, escalation rate.
7. Team Collaboration: Internal team feedback.
8. Market Insight: Sharing market insights, identifying new opportunities.
Desired Experience & Qualification
Qualifications:
- Proven experience in key account management, preferably in logistics or related fields.
- Strong communication and relationship-building skills.
- Ability to strategize, solve problems, and provide customized solutions.
- Team collaboration and market analysis capabilities.
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