Remote Desk Service Technician
4 days ago
Job Description: Deliver first-level technical support to clients Assess issues and escalate to second-level support when needed Conduct technical troubleshooting and corrective actions via remote access or phone Perform software installations and upgrades remotely Utilize augmented reality (AR) technology when applicable Create service reports and log service tasks in the ticketing system Offer remote support to on-site Service Technicians with device installation, commissioning, and technical queries Provide technical assistance to Key Account clients as needed Carry out on-site repairs, installations, and off-site troubleshooting and support Perform preventative maintenance and repairs on food processing, retail & industrial scales, weigh-price labelling, and inspection systems Manage spare parts inventory in the service department Actively promote and sell service products and solutions Skills & Experience: Hands-on experience in repairing and installing PC-based devices or processor-controlled equipment, such as weigh-price labelling systems, inspection systems, and industrial scales Strong understanding of operating systems and network technology Solid knowledge of electronics and basic mechanical principles Ability to read wiring diagrams, schematics, and spare part breakdowns Familiar with TCP/IP connections and various system bus protocols Confident, with the ability to perform well under pressure, show initiative, and demonstrate strong organizational skills Dependable and professional in customer interactions Eager to continue learning and growing through ongoing training after a thorough onboarding process Customer-oriented and self-motivated Strong analytical skills for troubleshooting and diagnostics NRCS verification officer/repairer certification (preferred) Minimum requirements Associate degree or equivalent training as a communications Technician or IT Specialist in Electronics/Electrical Engineering Experience as a Technical Customer Service Agent Only South African Residents or individuals with a relevant South African work permit will be considered. Contact CHANE DIPPENAAR on 021 418 1750 , quoting the Ref: CTE026219. Connect with us on and Register your CV to create a profile and to view all our Engineering recruitment vacancies. Let us assist you with your career. For further Civil Engineering, Structural Engineering, Building and Construction, Electronic Engineering, Electrical Engineering and Mechanical Engineering jobs.
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L1 Service Desk Technician
2 weeks ago
Johannesburg, South Africa The Recruiters Full time**Title**: **L1 Service Desk Technician**: **Salary**: - 15000 **Description**: - Our client is an established provider of reliable IT infrastructure and services with head offices in KZN. They are currently looking for an IT Technician to operate from their offices in Bedfordview. - You will be the 1st point of contact for all Gauteng clients, so you...
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IT Service Desk Supervisor
7 months ago
Johannesburg, South Africa Tsebo Group Full time**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...
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IT Service Desk Agent
7 months ago
Johannesburg, South Africa Tsebo Group Full time**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...
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Isp Support Desk Technician
4 days ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs - R 15000 - R 20000 Monthly Cost To Company- Exciting opportunity for a Service Desk Technician. The company is a well established ICT service provider who have invested substantial capital and resources into next generation voice and data network architecture, enabling them to deliver quality, industry-leading products and...
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Desktop Technician/service Desk Agent/change
7 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 72228 **Job Type** - Permanent **Job Title** - Desktop Technician/Service Desk Agent/Change Management Admin **Computer Skills** - IT related **Industry** - Hosting services **City** - Johannesburg **Province** - Gauteng**Roles and Responsibilities**: **Desktop Technician**: - **End-User Support**: - Provide technical support to...
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Remote Support Technician
4 days ago
Johannesburg, South Africa Disruptive IT Full timeThis is a contract on-site role for a Portuguese speaking desktop engineers to be based on a remote support desk. This is a 3 or 6 month fixed term contract.. The Desktop Support Engineer will be responsible for technical support, troubleshooting, and providing support for desktop computers and printers. You will be based in Centurion or Rosebank - ITSM or...
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National Service Desk Manager
2 weeks ago
Johannesburg, South Africa Ulwembu Business Services Full timeThe National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...
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IT Service Desk Manager
4 weeks ago
Johannesburg, South Africa Tech Guru LLC Full timeWho We Are Tech Guru - IT for Accounting Firms specializes in creating high-performance, secure IT environments tailored exclusively for accounting firms. Guided by our core values—caring, accountability, responsiveness, and empathy—we deliver exceptional IT solutions that delight our clients. The Role Key Responsibilities - Leadership & Strategy: -...
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Isp Support Desk Technician
3 days ago
Johannesburg, South Africa Elite Search Full timeAs a Service Desk Technician you will be responsible for but not limited to the following: - Resolving 1st and 2nd line issues and queries. - Answering and actioning customer requests. - Troubleshooting equipment and services. - Escalating faults to upstream providers and driving them to completion. - Mikrotik router troubleshooting and operation. -...
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Service Desk Analyst
7 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71657 **Job Type** - Permanent **Job Title** - Service Desk Analyst **Computer Skills** - Customer service skills,Technical proficiency,multitasking,problem solving skills **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide technical support and assistance to end-users, helping them resolve IT-related...
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Service Desk Internship
4 months ago
Johannesburg, South Africa Pink Elephant Full time**Main Responsibilities**: - 1st and 2nd line IT and Technical support - Logging and tracking of incidents and requests - Logging and communicating all incidents to customers and IT - Remote support - Troubleshooting of Basic Network Related issues (Especially pertaining to LAN; WAN and Telkom Voice related issues) - Assist with Printer issues - Ability to...
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Service Desk Manager
2 weeks ago
Johannesburg, South Africa Turrito Full time**Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...
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Help Desk Professional
4 weeks ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full timeJob Summary:We are seeking a Help Desk Professional to join our team at Liham Consulting Pty (Ltd). As a Help Desk Professional, you will be responsible for providing technical support and assistance to our clients via telephone, email, or ticketing system.The ideal candidate will have excellent communication skills, a strong understanding of hardware,...
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Service Desk Agent
7 months ago
Johannesburg, South Africa iOCO Full timeJOBNUMBER **iOCO02871** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **Remote** **The Role**: **Skills and Experience**: **What you’ll do**: - Efficient and effective logging and allocation of incoming calls and assisting Engineers/ involved parties in ensuring all calls are attended to and closed. - Ensure that all...
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Junior Service Desk Specialist
7 months ago
Johannesburg, South Africa Mazars Careers Full timeMazars Gauteng is currently recruiting for a Junior Service Desk Specialist who will be responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tools and products used by Mazars. **Duties and Responsibilities**: **Desktop Support**: - Attending to service requests logged for by...
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Service Desk Agent
6 months ago
Johannesburg, South Africa Liham Consulting Pty (Ltd) Full timeJob Description:Respond to service requests and incidents reported via telephone, email, or ticketing system.Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.Assist users with password resets, account unlocks, and basic application support.Accurately log and track all incidents and service requests...
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Support Desk Coordinator
7 months ago
Johannesburg, South Africa People Dimension Full time**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...
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IT Support Helpdesk Level 1
7 months ago
Johannesburg, South Africa Exclusively Remote Full timeIT Support Helpdesk Level 1 - RMM Specialist One of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level 1 - RMM Specialist Key Requirements: (Min 1 year Experience) - Proficiency in maintaining and monitoring **Remote Monitoring and Management (RMM)** tools, specificall**y NinjaOne RMM.**: -...
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Internal Remote Support Technician
5 days ago
Johannesburg, South Africa United Business Solutions Full time**About the Role** As a leader in the Office Automation, Telecoms and Security Solutions Industry, United Business Solutions takes pride in delivering comprehensive business technology solutions to fulfil our clients' needs. We are looking for an experienced Internal Remote Support Technician to join our established photocopier service department based in...
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IT Service Desk Analyst
2 weeks ago
Johannesburg, South Africa Hogan Lovells Full timeKeen to become part of a truly global, collaborative team of professionals? Your journey begins here. Purpose: Job Responsibilities: Remote and Local IT Support - Delivering outstanding quality for all contacts into the IT Service Desk, measured against Key Performance Indicators. - Performing 1st line troubleshooting for the firm’s core systems and...